Field Training Partner

Roche•South San Francisco, CA

1d•Remote

About The Position

The Field Training Partner for Customer Engagement (CE) is a critical, high-impact role responsible for developing, delivering, and managing training and continuous education for our field-based Customer Engagement teams across a designated region. This customer engagement position serves as the primary training and performance enablement link between the home office (HQ) and the field, ensuring consistent messaging, skill development, and execution of company strategy. The ideal candidate is a dynamic facilitator, instructional design enthusiast, and proven subject matter expert in customer engagement and sales methodologies. This role is a key member of the Learning & Skill Development team and will report into the Director of Field Training Partners.

Requirements

You have a Bachelor's degree in Business, Communications, Education, or a related field
You have 2+ years in the pharmaceutical/biotech industry, field training, sales enablement and account management, preferably within a remote/regional structure.
You have 3+ years demonstrated experience leading deliverables across a remote team, and can quickly organize functional teams to design and develop learning projects.
Customer Engagement Expertise: 2+ years of proven background in a customer-facing role (e.g., Sales, Account Management, or CE) with demonstrated success.
Instructional Design: Foundational knowledge of adult learning principles and instructional design models (e.g., ADDIE, SAM).
Facilitation: Strong presentation, communication, and virtual/in-person facilitation skills with the ability to engage diverse audiences.
Technology Proficiency: Proficiency with Microsoft Office/Google Workspace, Learning Management Systems (LMS), and virtual training platforms (e.g., Zoom, Teams).
Travel Up to 50% regional/home office travel required to conduct in-person training, ride-alongs, and regional meetings.

Nice To Haves

Self-Motivated: Proven ability to manage a demanding schedule, prioritize tasks, and work independently with minimal supervision in a remote environment.
Proven track record for consistently meeting or exceeding goals and objectives.
Data-Driven: Ability to interpret sales and performance data to inform training strategies.
Previous experience in completing & implementing attainable business plans.
Collaborative: Strong relationship-builder capable of earning trust and credibility with both field teams and home office stakeholders.
Adaptability: Comfortable navigating ambiguity and quickly adapting training content and delivery methods based on changing business needs.

Responsibilities

Training Development & Delivery
Onboarding: Design and facilitate comprehensive remote and in-person onboarding programs for all new CE hires in the assigned region, ensuring they are proficient in product knowledge, company processes, and customer engagement standards.
Continuous Education: Develop and deliver ongoing training modules (webinars, in-person workshops, e-learning) on topics including new product launches, competitive updates, sales skills, compliance, and technology utilization.
Facilitation: Act as a high-energy, credible facilitator for live training sessions, including regional sales meetings and national training events.
Field Performance & Coaching Needs Assessment: Conduct regular training analyses through field observations, data analysis, and trusted relationships with Regional Managers to identify learning plans for business transformation, skill gaps, performance opportunities, and leadership development.
Field Coaching: Perform scheduled and ad-hoc field visits/ride-alongs to observe CE team members, provide immediate and constructive coaching, and model effective customer engagement behaviors.
Performance Support: Partner with HEDs and HDs to create and implement targeted development plans for individuals and teams needing focused improvement.
Home Office Connection & Content Management SME Partnership: Serve as the subject matter expert (SME) liaison between the field and home office departments (Marketing, Operations, Product) to translate complex information into clear, actionable training content.
Curriculum Management: Maintain and update training materials, job aids, and the Learning Management System (LMS) content to ensure accuracy and relevance.
Measurement: Track and report on key training effectiveness metrics (e.g., knowledge checks, post-training performance data) and provide recommendations for program refinement.
Relationship Management: Build close trusted relationships with executive sponsors and key stakeholders for field learning plans including business transformation, and leadership development.