File Clerk - Litigation

McCraw Law Group•McKinney, TX

20d

About The Position

The Litigation File Clerk operates under the guidance and supervision of the Litigation Paralegal Supervisor, or in their absence, the Senior Litigation Paralegal. The primary responsibility is to retrieve various records essential for supporting case matters as well as to provide support in handling personal injury case files within the litigation process. This role requires a deep commitment to excellent customer service and effective communication. The Litigation File Clerk is known for consistently delivering high-quality work at a substantial volume. The Litigation File Clerk exhibits a strong sense of urgency. Furthermore, the Litigation File Clerk is highly organized and detail-oriented, ensuring the utmost accuracy in record retrieval. They are proficient in entering data into the case management system, maintaining precise records, and promptly gathering required documents with a keen awareness of deadlines, both internal and external, in accordance with firm policies and procedures. To excel in this role, the Litigation File Clerk must handle tasks timely and efficiently such as e-filing documents, scheduling, and communicating with clients and other parties involved in cases. They must also process legal documents, medical records, and liens, while ensuring strict confidentiality. Additionally, this role will involve developing a comprehensive understanding of the necessary procedures and alignment of efforts with established processes. This role is essential to the achievement of the department’s goals and objectives. The Litigation File Clerk excels as a communicator, collaborator, and self-motivated individual who consistently delivers top-tier work while upholding rigorous personal standards. They must embody the principles of 'GET IT,' 'WANT IT,' and demonstrate the 'CAPACITY' to fulfill their role as defined: GET IT: Possess a comprehensive understanding of the role's intricacies, its significance, and its specific responsibilities. WANT IT: Approach the job with genuine enthusiasm and passion for the tasks at hand. CAPACITY: Demonstrate the ability to effectively perform the required duties and responsibilities of the role. The ideal candidate for this position embodies the company's core values, encapsulated in the acronym 'HECTOR': - HUNGRY: Demonstrates a strong desire to understand the role's significance and responsibilities. - EXECUTES: Executes tasks with precision and efficiency. - COMPASSION: Approaches work with empathy and care for clients and colleagues. - TEAM over self: Prioritizes teamwork and collaboration. - OWNERSHIP: Takes responsibility for tasks and outcomes. - Do the RIGHT thing: Upholds ethical standards and makes morally sound decisions. The Litigation File Clerk who embodies these values enhances our workplace environment and contributes to our continued success.

Requirements

High School Diploma or equivalent educational qualification.
Previous work experience in customer service, call centers, medical, legal, or insurance claims offices.
Excellent telephone communication skills.
Proficiency in Microsoft Office applications.
Proficiency in the English language, both written and verbal.
Positive attitude and good communication skills.
Good administrative, time management, and organizational skills
Highly self-motivated and self-directed.
The ability to quickly learn new ideas and concepts.
Ability to execute delegated work including excellent communication, time management, and problem-solving abilities.
Attention to detail and the ability to follow detailed instructions with accuracy.
Basic analytical and problem-solving abilities, along with decision-making skills.
Effective task prioritization and execution in a high-pressure environment.
Ability to multitask effectively, balance priorities, meet deadlines, and work with a sense of urgency.
Introductory written, interpersonal, and organizational skills
Some knowledge of internal processes within medical facilities and familiarity with med-legal terminology.
Strong multitasking abilities
Typing speed of at least 40 words per minute
A commitment to maintaining a positive office environment and strict adherence to the firm's "Zero Tolerance" policy regarding office gossip, drama, or behavior that negatively affects office morale or individual employees.

Responsibilities

Reports to the Litigation Paralegal Supervisor, and in their absence, Senior Litigation Paralegal.
Contributes to the achievement of Company and Department goals, objectives, and measurable targets.
Engages in department meetings, case meetings, and planning sessions.
Adheres to policies and procedures
Retrieves a wide range of records, including medical, billing, radiology, police reports, employment verification, lost wages, and educational records, while ensuring the inclusion of affidavits and the accuracy of both records and affidavits for admissible filing.
Ensures that the medical provider tab and lien tracking tab accurately reflect the information obtained in records that are retrieved.
Processes medical records, including updating medical providers, costs, affidavits, and preparation of the filing records in admissible form.
Possesses strong abilities in e-filing and correctly handling service of documents.
Conducts case audits periodically to ensure all medical/ billing records are in-house and correct.
Establishes communication with record custodians based on the order's priority.
Regularly and persistently contacts custodians via phone or other means to ensure the timely completion of each order.
Intensify communication efforts with custodians as order due dates approach, sending appropriate notices to facilitate records production in accordance with firm procedures.
Document all interactions with custodians, track order progress, and maintain comprehensive records in the case management system to demonstrate due diligence.
Maintains an organized rotation of all work orders to ensure calls align with priority, typically based on due dates.
Implements quality control procedures for incoming records, cross-checking record subject identifying information and the requested type of records against what is received.
Provides administrative support for various needs and tasks required