FileLocal Call Representative (On-Site)

Avenu Holdings LLC • Birmingham, AL

20h • Onsite

About The Position

The FileLocal Call Representative is responsible for providing technical support and assistance to taxpayers through phone and email interactions. This role requires strong problem-solving skills, effective communication, and the ability to guide customers through troubleshooting steps.  This position is ideal for individuals who thrive in a customer-facing role, enjoy problem-solving, and have a technical aptitude to assist users effectively.

Requirements

• Minimum of one year of customer service and/or technical support experience.
• Basic proficiency in Windows operating systems, navigating menu systems, and using troubleshooting guides.
• Ability to operate a softphone system for call handling.
• Strong verbal and written communication skills with a customer-focused approach.
• Ability to multitask, prioritize issues, and work efficiently in a fast-paced environment.

Nice To Haves

• Experience in a help desk or call center environment is a plus.

Responsibilities

• Respond to incoming calls and emails, assisting taxpayers with technical support inquiries.
• Utilize critical thinking and problem-solving skills to diagnose and resolve customer issues.
• Collaborate with peers and development teams to communicate and implement solutions.
• Maintain detailed records of customer interactions and solutions provided.
• Perform other duties as assigned.

Benefits

• Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.
• Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed