Experienced Financial Counselor

UHS•Fayetteville, AR

About The Position

The Financial Counselor is an important member of Springwoods Behavioral Health business office team. The Financial Counselor provides counseling to patients by explaining insurance benefits and collecting out of pocket costs up front. The Financial Counselor also monitors and reviews past due bills and follow up documents. We are looking for candidates who can identify problem delinquencies and recommend their appropriate disposition. We are looking for an employee who promotes a positive working environment and guest relations. Springwoods Behavioral Health, an 80-bed behavioral health facility located in Fayetteville, Arkansas, provides acute inpatient treatment for adolescent, adult, and specialty program for women. The hospital also offers outpatient treatment. Our six-acre campus is adjacent to a 123-acre Audubon Wildlife and Bird Sanctuary, which is held in perpetuity and cannot be developed from its natural state. This provides Springwoods with a peaceful setting for those embarked on the road to recovery. One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

Requirements

High School Diploma or GED REQUIRED.
At least 2 years of collections experience REQUIRED.
Previous experience in follow up with insurance companies, insurance verifications, and prior healthcare experience REQUIRED.
A working knowledge of insurance terms, reimbursement procedures, medical terminology and hospital services strongly preferred.
High attention to detail and ability to multitask in a high-volume setting is required.
Skill working with computerized accounting or EMR systems REQUIRED.
Positive attitude and a team player.
Accurate typing and PC skills.
Excellent telephone skills.
Working knowledge of insurance terms, and reimbursement procedures, medical terminology, and hospital services.
Ability to interact in a positive manner and to communicate well with patients, families, co-workers, supervisor and other hospital employees in person and over the telephone.
Skill sets to work in a fast-paced environment with frequent interruptions.
Ability to adapt to changes in how information is processed and should be processed.
Ability to work in behavioral health environment and observe the standards of care needed for patients.
Competency with working with third party payor, insurance companies, private pay accounts.
Competency with detailed recordkeeping, including financial and confidential data.

Nice To Haves

A working knowledge of insurance terms, reimbursement procedures, medical terminology and hospital services strongly preferred.

Responsibilities

provides counseling to patients by explaining insurance benefits and collecting out of pocket costs up front
monitors and reviews past due bills and follow up documents
identify problem delinquencies and recommend their appropriate disposition
promotes a positive working environment and guest relations