Financial Counselor

Ridgeview Institute Smyrna•Smyrna, GA

9d•$18 - $23

About The Position

JOIN OUR TEAM AS A FINANCIAL COUNSELOR! Monthly Bonus Opportunity! Your Work Matters How will you make a difference? As the Patient Financial Counselor, you will be central to our commitment to exceptional patient care. The position involves engaging with patients and their families to confirm insurance benefits and eligibility for all admissions, serving as the primary liaison between the facility, insurance companies, and patients to address outstanding balances. Successful candidates will leverage their skills and knowledge to diligently pursue outstanding balances, ensuring timely and appropriate collections. The scope of this role encompasses self-pay collections for both Inpatient and Outpatient Services, requiring proficiency with managed care contracts, government intermediaries, and up-to-date knowledge of regulatory requirements for prompt and accurate reimbursement. Join us in this critical position, contributing to our mission of providing top-notch mental health services to the community. Meet with patients and their families to confirm insurance benefits and discuss/collect the patient's financial responsibility; determine financial eligibility. Coordinate and ensure the current and accurate patient account data is communicated effectively across departments. Navigate discharge planning to minimize non-payment risks, provide ongoing patient benefit information for the next level of care, and coordinate the finalization of financial arrangements. Assist patients facing hardships by obtaining necessary documentation, such as bankruptcy discharges, death certificates, hardship applications, Medicaid, and supporting documentation, utilizing Equifax reports to demonstrate the patient's inability to pay. Follow up diligently on all payment plans to ensure accounts are current with timely payments. Document benefits and received payments by notating patient accounts. Scan all signed documentation into patient accounts. Perform additional duties as assigned by management Your Experience Matters.

Requirements

High School graduate or equivalent required; college degree preferred
Experience interpreting insurance coverage plans, copayments, and deductible schedules; specifically, working knowledge of managed care, commercial, and governmental plans
Must have basic knowledge of public assistance programs and required financial forms.
Demonstrate proficiency in Microsoft Office applications, with a heavy focus on Excel.
Must be detail-oriented and possess basic mathematical and analytical skills to resolve financial issues.
Exhibit a positive demeanor and strong verbal and written communication skills, maintaining a professional appearance and approach.
Quickly learn the patient accounting MedHost software system and update Excel spreadsheets effectively.
Strong communication skills and a professional demeanor are essential.
Detail-oriented with effective time management skills to handle multiple priorities in a fast-paced environment.
Self-starter with a high degree of drive, initiative, forward-thinking, and follow-through

Responsibilities

Meet with patients and their families to confirm insurance benefits and discuss/collect the patient's financial responsibility; determine financial eligibility.
Coordinate and ensure the current and accurate patient account data is communicated effectively across departments.
Navigate discharge planning to minimize non-payment risks, provide ongoing patient benefit information for the next level of care, and coordinate the finalization of financial arrangements.
Assist patients facing hardships by obtaining necessary documentation, such as bankruptcy discharges, death certificates, hardship applications, Medicaid, and supporting documentation, utilizing Equifax reports to demonstrate the patient's inability to pay.
Follow up diligently on all payment plans to ensure accounts are current with timely payments.
Document benefits and received payments by notating patient accounts.
Scan all signed documentation into patient accounts.
Perform additional duties as assigned by management