Financial Counselor - Patient Accounting - FT
About The Position
At Uvalde Memorial Hospital, we understand that healing goes beyond medical treatment — it includes peace of mind. As a Hospital Financial Counselor, you’ll be a vital source of support and guidance, helping patients and their families navigate the financial side of their healthcare journey. Your knowledge, compassion, and dedication will ease the burden of medical expenses and empower patients to focus on what matters most — their health. In This Role, You Will: Conduct financial screenings and assist patients in understanding their ability to pay and available financial support options. Review insurance coverage, verify benefits, and explain co-pays, deductibles, and out-of-pocket responsibilities. Educate patients on billing processes, insurance programs (including Medicare and Medicaid), and financial assistance options. Assist uninsured or underinsured patients in applying for aid and developing manageable payment plans. Serve as a liaison between the patient, hospital billing department, and insurance providers to resolve issues and ensure clear communication. Accurately document all patient interactions, applications, and financial agreements. Track key performance indicators such as financial aid approvals and patient satisfaction. Advocate for patients during times of financial hardship, providing compassionate and informed support.
Requirements
- A compassionate, detail-oriented professional with a high school diploma or equivalent.
- Strong understanding of insurance guidelines, including Medicare and Medicaid.
- Proficiency in EHR systems, medical billing platforms, and Microsoft Office Suite.
- Excellent communication skills in English, both verbal and written (additional languages are a plus).
- Organized, empathetic, and able to manage multiple tasks in a fast-paced environment.
Nice To Haves
- Experience in healthcare billing or payment processing is highly desirable.
Responsibilities
- Conduct financial screenings and assist patients in understanding their ability to pay and available financial support options.
- Review insurance coverage, verify benefits, and explain co-pays, deductibles, and out-of-pocket responsibilities.
- Educate patients on billing processes, insurance programs (including Medicare and Medicaid), and financial assistance options.
- Assist uninsured or underinsured patients in applying for aid and developing manageable payment plans.
- Serve as a liaison between the patient, hospital billing department, and insurance providers to resolve issues and ensure clear communication.
- Accurately document all patient interactions, applications, and financial agreements.
- Track key performance indicators such as financial aid approvals and patient satisfaction.
- Advocate for patients during times of financial hardship, providing compassionate and informed support.
Benefits
- You'll play a direct role in easing financial stress for patients and families.
- Be part of a caring, mission-driven team that supports both personal and professional growth.
- Enjoy opportunities for training, development, and advancement within the hospital.
- We celebrate milestones, big and small — especially yours!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
