Financial Educator Trainer

Shady Grove Fertility

2d•Remote

About The Position

Enjoy meaningful work while contributing to an organization that changes lives every day. US Fertility, the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine. Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients, the lives we help bring into the world, and the culture of excellence we foster across our organization. We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine. Through our national network of premier fertility centers we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward—and we’re just getting started. Opportunity Overview We have an immediate opening for a Financial Educator Trainer to join our Remote team. Schedule: Monday through Friday, from 8:00 AM to 5:00 PM Eastern Time; Weekends and holidays as needed however not typically required; Quarterly travel required. This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day. At US Fertility, collaboration is fundamental to how we work. There is undeniable strength in numbers—and support is always within reach. Whether collaborating with more than 200 highly respected physicians nationwide or partnering with colleagues who are passionate about solving meaningful problems, you’ll be surrounded by a team committed to shared success.

Requirements

Associates degree in Business Administration or other relevant field required; Bachelors’ degree preferred; Additional years of relevant experience beyond that required may be substituted for higher education
Minimum 5 years’ experience in healthcare industry required; Women’s health & infertility experience preferred
Proficiency in Microsoft Office required including Word, Excel, and PowerPoint
Training, facilitation, coaching and mentor skills required
Ability to work as part of a multi-disciplinary team and promote team building required
Verbal and written abilities to communicate accurately and concisely required
Excellent interpersonal skills and ability to build and maintain effective working relationships required

Nice To Haves

Certifications in training and development and/or experience in teaching preferred

Responsibilities

Design, update, and deliver financial training programs for USF staff, including onboarding, orientation, and competency assessments
Develop and maintain training materials aligned with organizational needs and financial workflows, policies, and systems
Train staff on practice management, EMR, insurance processes, practice financial programs, and revenue cycle operations
Collaborate with leadership, HR, RCM, Clinical Operations, and office teams to meet training and operational needs
Manage training schedules, documentation, resources, and remote or on-site sessions, including new office implementations
Monitor staff performance, quality, and patient satisfaction, providing coaching, continuing education, and support to ensure excellence; Onboard new staff
Serve as a Super User for financial systems, maintain technical expertise, and stay current on industry updates
Promote professional development, lead educational initiatives, and act as a role model for ethics, safety, and service excellence
Ensure compliance with financial policies, SOX, HIPAA, and other legal regulations, reporting issues as needed
Maintain confidentiality of patient and employee information while supporting operational goals