Financial Operations Trainer - EVERNORTH - Hybrid

Cigna Healthcare•St. Louis, MO

17d•Hybrid

About The Position

The successful candidate will be a central resource responsible for delivering and growing the FCO training programs and curriculum that will improve the effectiveness and success of our analysts and team. The Trainer will be responsible for conducting new hire and ongoing trainings, updating SOPs, accessing current training, make recommendations to improve training and designing new training programs focusing on the development of our analysts and ensure compliance with our policies and procedures. Additionally, this Trainer will also be expected to become knowledgeable about setups, payments, tracking and reporting of financial and rebate guarantees in accordance with Express Script’s PBM client contracts and assists in these areas as needed along with participate in special projects

Requirements

3+ years of experience in Training and Development.
Bachelor's Degree in Business, Finance or related field.
Classroom and virtual facilitation experience preferred.
Previous curriculum design or curriculum SME support is a plus.
Excellent oral and written communication skills.
Excellent interpersonal and relationship building skills.
Excellent organizational and time management skills
Ability to identify individual performance strengths and opportunities.
Ability to drive continuous process improvement and handle multiple priorities.
Ability to work in a fast paced, demanding and rapidly changing environment.
General PC knowledge including MS Office, Internet and email.
PBM and/or Managed Care industry preferred.
Must be located in the St. Louis area.

Nice To Haves

Classroom and virtual facilitation experience preferred.
Previous curriculum design or curriculum SME support is a plus.
PBM and/or Managed Care industry preferred.

Responsibilities

Conduct new hire and ongoing training.
Assess current training programs and make recommendations to improve their effectiveness.
Develop programs and curriculum for analysts and team to address skill gaps.
Create feedback mechanisms to gauge effectiveness of training and report out to leadership.
Collaborate with leadership to identify training needs.
Provide tracking/reporting to management on training program progress, new hire development and course effectiveness.
Mentor, training, and team development.
Special projects and process improvements.
On-going review of policies and procedures.
Other duties as deemed essential by business to support.