Financial Services Collections Associate
About The Position
Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. About Your Role: You will be responsible for the collection, via inbound and outbound dialing of unpaid consumer debt in a call center environment. Assign consumer debt inventory and be held accountable for collection performance based on departmental assigned targets. Collect accounts in compliance with applicable regulations and internal performance standards so as to achieve a pre-set goal objective. Utilize skip-tracing tools to obtain up-to-date customer information. Provide daily coverage of all accounts until payment arrangements have been made. Detail all discussions and actions in collections system or database. Multitask and navigate quickly through varies systems.
Requirements
- High school graduate/GED
- Minimum of 1 year collections and/or customer service experience.
- Prior experience working in a call center
- Knowledge of applicable regulations
- Demonstrated skip tracing skills and ability
- You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Nice To Haves
- Commercial Collections (B2B) experience
- Knowledge of collections regulations including to Fair Debt Collection Practices Act
Responsibilities
- Collection, via inbound and outbound dialing of unpaid consumer debt in a call center environment.
- Assign consumer debt inventory and be held accountable for collection performance based on departmental assigned targets.
- Collect accounts in compliance with applicable regulations and internal performance standards so as to achieve a pre-set goal objective.
- Utilize skip-tracing tools to obtain up-to-date customer information.
- Provide daily coverage of all accounts until payment arrangements have been made.
- Detail all discussions and actions in collections system or database.
- Multitask and navigate quickly through varies systems.
Benefits
- Fuel Your Life program to support physical, financial, social, and emotional well-being
- Paid holidays and generous time away policies
- No-cost mental health support through Employee Assistance Programs
- Living Proof program to recognize your peers’ extra effort with points used for rewards
- Eight Employee Resource Groups to foster a collaborative culture
- Unparalleled professional growth with training, development, and internal mobility opportunities
- Retirement planning and discounted shares with the Employee Stock Purchase Plan
- Medical, dental, vision, life, and disability insurance options available day one
- Tuition assistance and reimbursement program
- Paid parental, caregiver, and military leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
