Financial Services Representative I

Southwest Womens Care PC•Chandler, AZ

1d•$17 - $20

About The Position

Our OB/GYN practice has a Full Time Financial Services Representative I / Collections opening. This position has a variety of duties making the position challenging and rewarding. We offer stable week day hours, growth opportunities a productive work environment and benefits (including healthcare, 401k, paid time off and holiday pay), We are centrally located in Chandler near the 101 freeway. Starting salary range is $17 to $20 per hour depending on relevant experience. GENERAL JOB DESCRIPTION: Identify and review patient accounts for transfer to the collection agency. Monitor patient payment phone line and the online Phreesia patient payments. Post and update patient accounts for payments and collection status. Audit patient accounts for accurate insurance payments, patient payments, and adjustments. Optimize patient care by using effective customer service communication skills for addressing patient inquiries to ensure and promote a positive patient experience. Demonstrate excellent interpersonal communication skills when interacting with external and internal customers. Must demonstrate attention to detail and organizational skills. Must be able to problem solve and provide resolution to patient issues and concerns.

Requirements

High school diploma/GED or equivalent working knowledge
2 Years front office or customer service experience in a medical setting
Attention to detail and organizational skills is a must!
Ability to perform basic math functions
Ability to handle confidential information and sensitive issues
Work under minimal supervision and make independent decisions using good judgment
Excellent communication and human relations with various backgrounds and diverse populations, utilizing necessary resources when language barriers are present
Proficient in basic computer functions and programs.
Multi-tasking abilities
Performs efficiently exhibiting good analytical and problem solving skills

Nice To Haves

Medical insurance, billing experience, and medical collections preferred
Electronic Medical Record /Electronic Health Record experience is preferred

Responsibilities

Work OB and Gyn accounts with past due patient balances, reviewing for correct insurance payment posting and proper guarantor assignment and correcting when necessary.
Review and process overdue patient accounts for Phase 1 and Phase 2 of collections.
Post monthly collection agency recovery payments, update Intergy and maintain collection agency file.
Other and various responsibilities will be assigned as appropriate competencies are demonstrated.