Financial Shared Services Associate

IDEXX • Westbrook, ME

55d • Hybrid

About The Position

The Financial Shared Services Associate performs a variety of tasks including creation, research and maintenance in relation to customer and vendor data, service contracts, managing aspects of all the Companion Animal Group (CAG) Instrument order lifecycle. This role reviews information to input or upload into SAP and determines best practices and correct procedures. The Financial Shared Services Associate inputs data, audits for accuracy, responds to questions and resolves issues as needed. This position is hybrid with a minimum of 2-3 days a week onsite at our Global Campus in Westbrook, ME. What You Will Be Doing: You will manage new CAG Instrument Order lifecycle; i.e. contract review, SAP data entry, point of sale IDEXX Care Plus, scheduling and coordination with Sales & FSRs. You will create and maintain equipment service contracts; i.e. IDEXX Care Plus(ICP), Extended Maintenance Agreements (EMA) contracts and DELL hardware renewals. You will research and maintain equipment master file data. You will review and process customer credit and debit transaction types; performing research and seeking approvals as needed. You will audit and validate data for accuracy and ensure adherence to established guidelines and procedures. You will assist in the design, development, and testing of new and changing functionality within related support systems. You will understand and support the needs and processes throughout IDEXX Lines of Businesses (LOBs) to provide a level of service which exceeds the customers’ expectations. You will identify, elevate, and contribute to business process improvement initiatives. You will create and maintain process documentation including work instructions and guidance documents. You may be asked to perform other duties as assigned. You will adhere to and model the IDEXX Purpose & Guiding Principles.

Requirements

• High school diploma or 2-3 years of equivalent experience.
• Data entry skills, including accuracy and speed in a fast-paced, time-critical environment.
• Ability to work with variety of systems and databases.
• Detail-oriented, patient and thorough.
• Good customer service skills, with ability to exchange information with wide variety of people.
• Verbal and written communication skills.
• Organized with ability to multi-task.
• Ability to work both individually and as a team player.
• PC skills, including Microsoft Office.

Nice To Haves

• Associates degree preferred.
• SAP knowledge preferred.

Responsibilities

• Manage new CAG Instrument Order lifecycle; i.e. contract review, SAP data entry, point of sale IDEXX Care Plus, scheduling and coordination with Sales & FSRs.
• Create and maintain equipment service contracts; i.e. IDEXX Care Plus(ICP), Extended Maintenance Agreements (EMA) contracts and DELL hardware renewals.
• Research and maintain equipment master file data.
• Review and process customer credit and debit transaction types; performing research and seeking approvals as needed.
• Audit and validate data for accuracy and ensure adherence to established guidelines and procedures.
• Assist in the design, development, and testing of new and changing functionality within related support systems.
• Understand and support the needs and processes throughout IDEXX Lines of Businesses (LOBs) to provide a level of service which exceeds the customers’ expectations.
• Identify, elevate, and contribute to business process improvement initiatives.
• Create and maintain process documentation including work instructions and guidance documents.
• Perform other duties as assigned.
• Adhere to and model the IDEXX Purpose & Guiding Principles.

Benefits

• Hourly rate $25/hr
• Opportunity for an annual bonus
• Health / Dental / Vision Benefits Day-One
• 5% matching 401k
• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees