Financial System Operations & Maintenance (O&M) Support Team Lead

CGI•Springfield, VA

5d•Onsite

About The Position

CGI Federal is seeking a skilled Team Lead for Financial System Operations & Maintenance (O&M) Support to manage enterprise financial applications and user support activities for a Financial Management Directorate within an Agency in the Intelligence Community. This role provides leadership for Tier 1 and Tier 2 Help Desk operations, application administration, system enhancements, security documentation, audit support, and testing activities. The ideal candidate brings strong experience in federal financial systems, customer support, operational stability, and process improvement. This position is located in Springfield, VA. Your future duties and responsibilities: Help Desk & User Support Operations . Lead all Tier 1 and Tier 2 Help Desk functions, ensuring timely resolution of financial system incidents, service requests, and user issues. . Develop, maintain, and update Standard Operating Procedures (SOPs) governing Help Desk activities. . Provide effective communication and escalation support to Tier 3/Tier 4 technical teams as needed. . Track, analyze, and report Help Desk metrics to leadership, ensuring transparency and performance improvement. System Operations & Administration . Oversee user account management, including role assignments, deactivation, permissions updates, and role-based access reviews. . Monitor and manage routine system operations such as batch job execution, interface monitoring, and daily system health checks. . Ensure all updates, patches, and configuration changes are executed in coordination with applicable technical and security policies. Enhancement Support & Testing . Lead testing support for system enhancements, including User Acceptance Testing (UAT) planning, test script development, execution, and defect management. . Coordinate with requirements, engineering, and development teams to ensure enhancements meet user needs and functional specifications. . Document and communicate enhancement outcomes, impacts, and recommended follow on changes. Audit & Compliance Support . Assist with audit inquiries, control testing, and documentation updates required to support internal and external compliance reviews. . Maintain all required security and configuration management documentation, ensuring alignment with Agency policies and industry best practices. . Support remediation of audit findings and implement corrective actions. Operational Optimization & Team Leadership . Identify opportunities to streamline O&M processes to increase system availability, efficiency, and user experience. . Support cross functional collaboration with engineering, controls, requirements, reporting, and visualization teams . Provide leadership, coaching, and direction to O&M team members to promote professional growth and high performance.

Requirements

U.S. Citizenship
Top Secret clearance with SCI eligibility
Ability to obtain and maintain a CI Polygraph
Experience in corporate treasury, banking, or financial operations
Knowledge of cash management, financial risk, liquidity planning, and federal financial systems
Bachelor's degree in Accounting, Finance, or Economics

Nice To Haves

Certified Defense Financial Manager (CDFM)
Experience leading operations for federal financial systems such as Momentum, PRISM, SAP, Oracle, or similar platforms
Experience with Tier 1/Tier 2 service operations within a federal or IC environment
Familiarity with configuration management, financial system security controls, and audit documentation
Experience with Agile development processes and tools

Responsibilities

Lead all Tier 1 and Tier 2 Help Desk functions, ensuring timely resolution of financial system incidents, service requests, and user issues.
Develop, maintain, and update Standard Operating Procedures (SOPs) governing Help Desk activities.
Provide effective communication and escalation support to Tier 3/Tier 4 technical teams as needed.
Track, analyze, and report Help Desk metrics to leadership, ensuring transparency and performance improvement.
Oversee user account management, including role assignments, deactivation, permissions updates, and role-based access reviews.
Monitor and manage routine system operations such as batch job execution, interface monitoring, and daily system health checks.
Ensure all updates, patches, and configuration changes are executed in coordination with applicable technical and security policies.
Lead testing support for system enhancements, including User Acceptance Testing (UAT) planning, test script development, execution, and defect management.
Coordinate with requirements, engineering, and development teams to ensure enhancements meet user needs and functional specifications.
Document and communicate enhancement outcomes, impacts, and recommended follow on changes.
Assist with audit inquiries, control testing, and documentation updates required to support internal and external compliance reviews.
Maintain all required security and configuration management documentation, ensuring alignment with Agency policies and industry best practices.
Support remediation of audit findings and implement corrective actions.
Identify opportunities to streamline O&M processes to increase system availability, efficiency, and user experience.
Support cross functional collaboration with engineering, controls, requirements, reporting, and visualization teams
Provide leadership, coaching, and direction to O&M team members to promote professional growth and high performance.