Fire Protection Service Manager

M.C. Dean, Inc•Tysons, VA

About The Position

The Fire Protection Service Manager – Federal Market is responsible for leading and overseeing fire protection service operations for federal customers. This role manages inspection, testing, maintenance (ITM), service, and repair activities for fire alarm, fire sprinkler, and related life safety systems while supporting site surveys, estimating, and bidding efforts. The position ensures strict compliance with federal contract requirements, applicable codes, and company standards and requires strong operational leadership in compliance-driven federal environments.

Requirements

Strong understanding of federal service contracts and compliance-driven environments
Ability to lead complex, multi-site service operations
Experience performing site surveys and system evaluations
Ability to develop accurate estimates and support bidding activities
Strong planning, organizational, and leadership skills
Ability to manage multiple priorities and high service volumes
Ability to work under pressure in high-visibility federal environments
Strong communication and stakeholder management skills
Strong quality, safety, and compliance mindset
Ability to coordinate cross-functional teams and resources
Strong problem-solving and decision-making skills
Experience managing fire protection service operations
Experience supporting federal customers or federal service contracts
Experience overseeing fire alarm and fire sprinkler ITM programs
Knowledge of applicable NFPA standards (including NFPA 72 and NFPA 25)
Experience with estimating, bidding, or pricing service-related work
Requires a Valid driver's license. This position may require ongoing or intermittent use of a company vehicle.
Selected candidates must possess an acceptable driving record in accordance to our policy
Ability to meet federal background, clearance, and site access requirements
This position has been identified as requiring an additional client background check.
Bachelor’s Degree with 5+ years of experience.
Associate’s degree with 8+ years of experience.
High School Diploma with 10+ years of experience
Applicants selected will be subject to a government security investigation and must meet eligibility requirements including U.S. citizenship for access to classified information.
(Ability to obtain and maintain a Top-Secret clearance required.)

Nice To Haves

Experience supporting DoD, VA, NIH, GSA, or similar federal agencies
NICET Level II Certification in Fire Alarm Systems
Experience managing large, multi-year federal service contracts
Familiarity with FAR and federal procurement processes
Experience leading teams in union or regulated environments

Responsibilities

Lead and manage fire protection service operations for federal government customers
Oversee inspection, testing, maintenance, and service activities for fire alarm and fire sprinkler systems
Ensure compliance with federal contract requirements, NFPA standards, and customer-specific procedures
Manage service managers, coordinators, technicians, and support staff assigned to federal accounts
Coordinate staffing, scheduling, and resource allocation to meet contract performance requirements
Conduct site surveys and system assessments to support service execution, repairs, and project opportunities
Develop service-related estimates, budgets, and pricing for repairs, upgrades, and contract modifications
Support bidding efforts for federal ITM contracts, task orders, and service-related projects
Collaborate with account managers and sales teams on proposal development and technical input
Monitor service performance, KPIs, and contract deliverables
Ensure accurate documentation, reporting, and record retention in accordance with federal standards
Support audits, inspections, and reviews conducted by federal agencies or AHJs
Coordinate corrective actions, deficiency resolution, and follow-up work
Support contract modifications, change orders, and scope management
Promote a strong culture of safety, quality, and compliance across service teams
Support continuous improvement of service processes, compliance, and operational efficiency