First Impressions and Telecommunications Specialist

Gulfside Career•Land O' Lakes, FL

2d•Onsite

About The Position

Reporting to the Manager of First Impressions & Telecommunications, the Receptionist is a high visibility position that is the first point of contact for all incoming calls to the organization and corporate office visitors. This position requires the utmost discretion and confidentiality, have the ability to interact with staff members of all levels, and remain diplomatic, proactive, resourceful, and efficient at all times.

Requirements

High School Diploma or GED Required
Minimum of 1 year experience in a Receptionist position with a multi-line switchboard

Nice To Haves

Associates Degree Preferred
Healthcare reception experience preferred

Responsibilities

Manage operator console that receives approximately 200-250 calls per day.
Manage incoming calls that are often complex and require patience and professionalism at all times.
Ensure that any issues brought to the forefront by a caregiver or patient is properly communicated to the correct party so that we can address, manage, and take care of any concerns.
Responsible for monitoring the front door, which remains locked at all times.
Screening unknown individuals via the intercom system before allowing them to enter the building.
Ensure that the Corporate Directories are up to date and communicated to organization.
Manage the Locations & Contact Information Sheet and GHS Teams Spreadsheet.
Monitor visitor access ensuring that all visitors have a Visitor badge and have signed in/out.
Receive, sort, and route incoming mail and deliveries.
Daily entry of cash/checks received as a donation or insurance payments to the organization.
Coordinates and manages all training of individuals filling in for this position during lunch, breaks, and PTO.
Ensure that receptionist duties, processes, and guidelines are always up to date and accessible.
Maintain professional lobby and reception area, free from clutter and ensuring compliance with procedures and safety.
Provide administrative support to all non-clinical business operations teams as needed.
Represent the Mission, Vision, and goals of the organization.
Other duties as assigned.