Fixed Operations Director (Automotive)

Sonic Automotive•Houston, TX

4d•$225,000 - $250,000

About The Position

We are seeking an experienced Fixed Operations Director to lead and oversee a high-volume service operation at a large franchised dealership in the greater Houston area. This role is responsible for driving operational performance across the service department, leading a large team of service advisors and technicians, and ensuring exceptional customer satisfaction while delivering strong financial results. The ideal candidate will have a proven track record managing large-scale fixed operations departments and experience supporting commercial and fleet service operations. This is a leadership role for a results-driven operator who understands how to balance customer experience, technician productivity, and departmental profitability in a fast-paced dealership environment.

Requirements

Minimum 5+ years of progressive automotive service leadership experience, including managing large fixed operations teams within a franchised dealership
Proven track record managing a high-volume fixed operations department with strong financial results
Experience supporting commercial fleet service operations and managing fleet relationships
Strong understanding of dealership financial metrics including labor gross, effective labor rate, technician productivity, and departmental P&L performance
Excellent leadership, communication, and conflict-resolution skills
Valid driver’s license, good driving record, and ability to pass pre-employment screenings (background, drug test, and MVR)
Must be authorized to work in the USA

Responsibilities

Lead all daily service drive and shop operations to achieve department goals related to productivity, CSI, and profitability
Manage and develop a large team of Service Advisors, Technicians, and support staff to ensure high engagement and performance
Oversee technician scheduling, dispatching, repair order flow, and labor efficiency to maximize shop productivity
Maintain strong operational oversight of commercial and fleet service work, ensuring timely turnaround and high service standards
Analyze departmental financial performance including labor gross, effective labor rate, and expense control
Partner with dealership leadership to identify opportunities for operational improvement and implement process enhancements
Resolve customer concerns and escalations with professionalism and urgency
Maintain compliance with OEM and dealership standards, including warranty administration and safety protocols
Ensure repair orders are properly documented and closed in a timely and accurate manner
Drive service revenue growth through advisor coaching, maintenance menu execution, and upsell opportunities
Collaborate cross-functionally with Parts, Sales, and Accounting to support overall dealership performance
Participate in hiring, onboarding, and developing service team members to build a strong and sustainable department