Fixed Route Dispatcher / Customer Service

Transdev•Gretna, LA

29d•$25 - $27

About The Position

Transdev in Jefferson Parish, Louisiana is hiring a Dispatcher/Customer Service. Dispatcher/ Customer Service oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety. Transdev is proud to offer: Competitive compensation package of $24.55 to 26.68. Benefits include: Vacation: minimum of two (2) weeks Sick days: 5 days Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Requirements

High School Diploma or GED required; Technical degree preferred.
3–5 years’ experience in transportation operations, including dispatching and/or supervisory responsibilities (transit supervisory experience preferred).
Strong communication, customer service, and interpersonal skills.
Ability to manage emergencies and resolve problems effectively using sound judgment.
Computer proficiency, including Microsoft Outlook, Word, Excel, and PowerPoint.
Knowledge of DOT/FTA regulations and compliance requirements.
Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
Successfully pass a pre-employment drug screen.

Responsibilities

Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
Communicate job requirements and responsibilities to drivers.
Day to day scheduling, counseling, and submitting evaluation reports to local management.
Conduct on-the-scene accident investigations; assist drivers in preparing accident reports, OSHA reports and safety violations documents.
Develop and host driver training and safety courses; train new drivers and retrain drivers involved in accidents.
Observe drivers on the road - correct safety problems on the scene while documenting violations.
Liaison between drivers and both the customers and organization in customer service concerns
Evaluate and monitor driver safety and performance in compliance with legal, employment and labor policy matters.
Assist Safety Manager with DOT/FTA compliance - drug testing and recordkeeping.
Able to work at different properties if needed.
Able to work at terminal if needed.
Operate Clever Devices.
Use Lytx-Angeltrax to help correct driving behaviors.
Other duties as required.