Fleet Dispatch Supervisor

Hertz•College Park, GA

About The Position

As a Mobility Dispatch Supervisor, you are responsible for overseeing the daily operations for our drivers and Mobility Coordinator team. You’ll have leadership responsibilities such as managing key metrics for driver compliance such as attendance, safety scores, customer service, and adherence to company policies/procedures. The Dispatch Supervisor is responsible for assisting and leadership of the operation of their assigned Fleet Mobility location The hourly rate for this position is $20.50/hr + quarterly incentives

Requirements

Experience in a leadership role, proven ability to coach and lead a team
Moderate in Excel and Microsoft Office
Thrives working in a fast paced environment
Values safety and organization
Excellent communication skills
Valid GA driver's license
Must pass a background check, MVR, fingerprinting and drug screen (if applicable)
Must be 23 years of age or older
Flexibility in scheduling which may include nights weekends and holidays
Ability to drive process and organizational change
Ability to demonstrate professionalism, enthusiasm and outstanding communication skills
Computer literate and detailed oriented
Ability to motivate teams, multitask, and keep a positive attitude in a fast-paced environment
Excellent organization, time management, delegation, and prioritization skills
Able to communicate effectively
Able to lift and carry up to 50 pounds occasionally.
Able to sit and stand for extended periods.

Responsibilities

Supervise the daily activities of the office (fleet, utilization, depreciation, reservations, schedules, etc).
Manage all operational aspects of the location, ensuring vehicles are maintained, vehicles are assigned, and drivers are prepared for their shifts. Monitor daily workflows to address issues promptly and ensure smooth operations.
Monitor, analyze and coach the Mobility Support Specialist and Drivers on key metrics such as attendance, company policies/procedures, safety, customer satisfaction, driver efficiency and vehicle utilization, taking corrective action when necessary.
Leads end-to-end workforce management, including hiring decisions, coordinating the setup of training and safety courses, and implementing shift schedules to meet operational goals. Continuously evaluates staff performance and identifies development opportunities.
Coordination with our internal and external maintenance teams to ensure any vehicle issues are addressed appropriately
Oversee the team responsible for cleaning and preparing the vehicle fleet
Communicate consistently and frequently with location manager