Fleet Service Consultant

City of Austin•Chesterfield, VA

11d•$28 - $34•Onsite

About The Position

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee. Under general supervision, this position interacts with customers to determine scope of vehicle repair, prepares work orders, maintains records for repairs/maintenance/service of vehicles and equipment and analyzes related data for the Fleet Mobility Services Department. This position is located in the Fleet Mobility Services Department.

Requirements

Knowledge of customer relations practices
Knowledge of general maintenance and repair in the vehicle/equipment field
Knowledge general quality control methods, job standards, processing of work orders, pricing, labor hours, and equipment and materials
Skill in communicating complex information related to the job
Skill in verbal and written communication
Skill in organization with attention to detail
Skill in operating a computer and standard MS Office software including knowledge of databases and e-mail.
Ability to analyze complex data
Ability to work with frequent interruptions and changing priorities in a rapid-paced environment
Ability to interact with tact and courtesy and maintain a professional demeanor
Ability to understand and follow work-related directions and instructions
Graduation from an accredited high school or equivalent plus four (4) years of experience working in in an automotive or equipment services environment engaging/interacting as a liaison between the customer and organization.
Requires a Class C driver's license.
May be required to obtain an appropriate Commercial Driver's License (CDL) within 120 days of employment with the City.

Nice To Haves

Experience working with various tools and diagnostic equipment in the automotive technology area
Master ASE (Automotive Service Excellence) certification or other industry-recognized certification (e.g., EVT, CAFS, etc.), or the ability to obtain certification within six (6) months of employment.
Experience managing on-site vehicle/equipment inventory and maintaining fleet information systems
Experience providing direct customer service and coordinating with vendors in a customer-facing role
Proficiency with the Microsoft Office Suite to include Word, Excel, and Outlook

Responsibilities

Triages vehicle/equipment problems and determines need for vehicle repair through visual inspection.
Creates itemized work order for repair/maintenance/service and verification of work order charges for payment processing.
Determines need and coordinates with outside vendors for parts and services.
Communicates vehicle repair needs and time required to customers.
Monitors work status and communicates with customers, user department and service center personnel regarding status of work.
Communicates with customers to determine the nature of mechanical problems.
Coordinates and schedules repair/maintenance/service with other departments/fleet liaisons.
Ensures and facilitates road service, wrecker service and/or tire repair and maintains wrecker and service call logs.
Manages on-site vehicle/equipment inventory and ensures all vehicles/equipment have an associated work order in fleet information management system.
Maintains and produces vehicle and equipment repair reports as needed.
Analyzes data for workflow efficiencies and enhancing customer service strategies.

Benefits

Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
Career Growth: Advance your skills and expertise with professional development and leadership opportunities.

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