Fleet Service Writer
About The Position
The Fleet Service Writer is a stand-alone classification in the Department of Public Works. Provides excellent customer service by greeting customers, understanding their repair needs, and ensuring their questions and concerns are addressed promptly. Accurately writes up service orders, including detailed descriptions of problems reported by customers and preliminary diagnoses. Mains comprehensive records of service orders, work performed, customer interactions, and billing information in the service database. Acts as the primary communication link between customers, technicians, and vendors ensuring clear understanding of service requirements and customer expectations. Manages service appointments, ensuring efficient use of resources and timely completion of repairs. Prepares and explains invoices to customers, providing detailed information on services provided, parts replaced, and costs involved. Must meet regular attendance requirements. Must be able to maintain good interpersonal relationships with staff, coworkers, managers and citizens. Must accomplish the essential functions of the job, with or without reasonable accommodations, in a timely manner. Perform other duties as assigned.
Requirements
- High school diploma or GED with two (2) years of experience in an automotive service writing or similar role, or an equivalent combination of education and experience. Knowledge of automotive repair and maintenance is required.
- Valid Driver's License
- Knowledge of basic principles of automotive repair and maintenance. Customer service best practices. Operation of standard office equipment and relevant software applications (e.g., service management software). Skill in communicating effectively, both orally and in writing.
- Managing and organizing service orders and customer information.
- Analyzing and interpreting information provided by customers and technicians.
- Building and maintaining positive customer relationships.
Responsibilities
- Provides excellent customer service by greeting customers, understanding their repair needs, and ensuring their questions and concerns are addressed promptly.
- Accurately writes up service orders, including detailed descriptions of problems reported by customers and preliminary diagnoses.
- Maintains comprehensive records of service orders, work performed, customer interactions, and billing information in the service database.
- Acts as the primary communication link between customers, technicians, and vendors ensuring clear understanding of service requirements and customer expectations.
- Manages service appointments, ensuring efficient use of resources and timely completion of repairs.
- Prepares and explains invoices to customers, providing detailed information on services provided, parts replaced, and costs involved.
- Must meet regular attendance requirements.
- Must be able to maintain good interpersonal relationships with staff, co-workers, managers and citizens.
- Must accomplish the essential functions of the job, with or without reasonable accommodations, in a timely manner.
- Perform other duties as assigned.
Benefits
- Competitive Compensation: Robust pay scales that reflect our commitment to our staff.
- Work-Life Balance: Generous paid time off and flexible scheduling where possible.
- Exceptional Wellness: Comprehensive health benefits and wellness programs designed for you and your family that deliver savings to you beyond your paycheck, featuring a centralized health clinic and pharmacy for all City employees.
- Growth: A focus on professional development and upward mobility within the organization.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
