Fleet Telematics Support Technician

MYR Group•Bargersville, IN

24d

About The Position

The Telematics System Analyst is responsible for coordinating all Telematics activities for the Fleet organization. This includes managing hardware installation, reporting requests, driver compliance of logging requirements, geofence management, fuel and mileage reporting for IFTA and IRP, safety alert reporting, and system user management activities. Company Overview With roots dating to 1891 and 8,500+ employees, MYR Group is a publicly traded holding company of 13 specialty electrical construction companies. MYR Group and our subsidiaries work on large-scale electrical construction projects throughout the U.S. and Canada. We contribute to a clean energy future while fostering a safe, supportive, and inclusive work environment. Our culture is built on shared values and mutual respect, where teamwork and collaboration occur naturally. Throughout our history, we have partnered with utilities, municipalities, commercial clients, and developers to deliver some of the largest and most notable projects including transmission/distribution/substation, commercial and industrial, storm restoration, and renewable (solar and wind farms) energy.

Requirements

1 to 3 years of experience working with Telematics software application
Prior experience providing Telematics training and support to users
Analytics and reporting experience related to Telematics data
Good verbal and written communication skills
Good analytical thinking skills
Detail oriented with strong problem-solving skills
Time management skills
Proficiency in MS Office Suite
Ability to maintain confidentiality
Working knowledge of Fleet operations

Nice To Haves

Bachelor's or Associate's degree in Information Technology, Computer Science, Business or comparable field preferred; or equivalent combination of education and experience

Responsibilities

Device installation and maintenance
Manage new device installations
Activate and terminate devices
Set up and maintain user profiles
Troubleshooting
Identify non-communicating devices; build appropriate work orders for correction
Investigate mileage and hours differences between Fleet data and Telematics
Investigate public complains and provide reports
Telematics system administration
Provide various reports including alerts
Reconcile monthly invoicing
Ensure ignition sequences are collected on equipment
Ensure aerial components collect PTO measurements
Develop & deliver employee training on Telematics
Any other activities necessary to assist in maintaining accurate and useful Telematics data
Regular and predictable attendance
Other duties as assigned
Essential functions of this position are to be performed at a Company-designated office or field location
Understand and comply with the Company's Code of Business Conduct and Ethics Policy and other industry-specific professional and ethical standards

Benefits

Commensurate with experience, paid weekly.
Two days per week remote work option for non-field roles depending on position and performance.
Medical, Basic Vision, Regenexx, Teledoc, Hearing, Mental Health (Low deductibles and out-of-pocket maximums) - Fifteen Dollar weekly premium for employee or employee plus family coverage.
Dental – 100% employer-paid premium.
ThrivePass Health & Wellness Reimbursement Program - Twelve hundred dollars annually for health and wellbeing-related purchases.
Annual Paid Time Off starting at 15 days plus 10 paid Holidays (Cultural Celebration Day is a floating holiday).
Generous 401(k) Plan with 100% match up to 6%; immediate vesting, and Annual profit-sharing potential.
Superior educational assistance program (support for educational costs, internal training, and more!).
Company-paid short and long-term disability, life, and accidental death & dismemberment.
Company-paid business travel accident insurance.
Employee Assistance Plan (EAP).
Various voluntary plans available including supplemental vision, accident and critical illness, ID theft, group legal, group auto & home, and additional voluntary life insurance plans for employees and dependents.