FLEX Senior Technology Analyst - ITAM

Marriott • Bethesda, MD

1d • Hybrid

About The Position

The Senior ServiceNow Technology Analyst – IT Asset Management is responsible
for the end-to-end domain architecture, design, development, and technical
governance of ServiceNow capabilities supporting Software Asset Management (SAM
Pro), Hardware Asset Management (HAM Pro), and the broader Technology Asset
Management (TAM) ecosystem. 

This role serves as the technical authority for SAM and HAM, ensuring the ITAM
solution is optimized for lifecycle governance, data accuracy, automation,
scalability, compliance, and enterprise integration, while also advancing the
maturity and usability of the SAM and HAM Workspaces. The analyst is expected to
evaluate, design, and deliver targeted workspace enhancements, including
configuration and lightweight customization where appropriate, to ensure the SAM
and HAM Workspaces are fit for purpose for Marriott’s operational, compliance,
and reporting needs—without compromising upgrade safety or platform standards. 

The analyst partners closely with the ServiceNow Platform team, CMDB/CSDM
architects, SAM/HAM process owners, lifecycle managers, and cross
functional stakeholders to identify workspace improvement opportunities,
introduce intuitive workflows and role based experiences, and deliver value at
speed while maintaining platform integrity, upgrade safety, and audit
readiness.

Responsibilities

• Own the domain architecture and technical design for ServiceNow SAM Pro and HAM Pro within TAM 
• Serve as the technical authority and escalation point for ITAM domain architecture, integrations, and data model decisions 
• Design scalable, upgrade safe solutions supporting the full asset lifecycle  
• Ensure strong alignment between Asset Management and CMDB using CSDM standards 
• Architect integrations between ServiceNow and enterprise systems (Procurement, Finance, Intune, endpoint management, inventory tools) 
• Establish technical standards, design patterns, and architectural guardrails for SAM/HAM 
• Partner with TAM, Procurement, Finance, Security, and Operations to translate business requirements into technical solutions 
• Support platform upgrades and adoption of new ServiceNow SAM/HAM capabilities

Benefits

• 401(k) plan
• stock purchase plan
• discounts at Marriott properties
• commuter benefits
• employee assistance plan
• childcare discounts
• medical
• dental
• vision
• health care flexible spending account
• dependent care flexible spending account
• life insurance
• disability insurance
• accident insurance
• adoption expense reimbursements
• paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees