Flight Attendant

American Airlines•Austin, NY

About The Position

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow yourexpertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancingyour career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! You are applying for the Trainee Flight Attendant position at American Airlines. All candidates must be willing to be based from any of our base locations including Boston, MA; Charlotte, NC; Chicago, IL; Dallas/Ft Worth, TX; Los Angeles, CA;Miami, FL; New York, NY; Philadelphia, PA; Phoenix, AZ; Raleigh/Durham, NC; San Francisco, CA; St Louis, MO; Washington, DC. AMERICAN AIRLINES IS LOOKING FOR THE BEST! We are looking for people who want to be a part of the largest airline in the world. American Airlines is in the business of serving the travel needs of our customers. Awarm welcome, gracious service and a safe and comfortable feeling, makes our customers' journey something they will always remember. Our flight attendants are proud of this rich tradition - pride that you can share when you embark on a career representing American Airlines as an onboard crewmember. Our Flight attendants are the face of American Airlines and are service professionals of the highest caliber, with a desire, drive and passion to provideoutstanding service. If you are a highly customer-focused individual who strives for the best and takes pride in getting the job done, we would like to hear from you.

Requirements

Must be able to read, write and speak English fluently
Competent in handling difficult situations, problem solving and complaint resolution
Excellent communication and interpersonal skills; friendly reception of all customers
Must present a professional image, may not have visible tattoos, facial, multiple or upper ear piercing, or extreme hair color or style while in Flight AttendantUniform
Height and weight must allow for safe operation of the aircraft and may not exceed specific aircraft dimensions (for example, must be able to sit in jump seat andfasten the harness, move throughout the cabin aisle, and operate emergency exits).
Work in climates and locations across the globe and work variable shifts
Able to attend up to 6 weeks of unpaid training in Dallas/Fort Worth, Texas, and move immediately to the city to which you are assigned as a base
High school diploma or GED equivalent required
Must be at least 20 years of age
Must be in possession of a valid US or Foreign Passport with applicable VISAs
Travel documents must remain valid throughout all phases of training and employment
Must have the right to work in the United States
As a global airline, it is important for us to meet the requirements of travel documentation for our flight crews. You must possess the legal right to travelunrestricted to/from all countries that are serviced by American Airlines
Position requires some physical exertion such as pulling, pushing, reaching, bending, walking and light lifting
Long periods of standing and speaking
Airports ramp operations are noisy and can be hazardous without due caution
Extensive travel, must be able to spend consecutive nights away from home and endure all climates
Alternative work schedules including evenings and weekends
Ability to push or pull moveable carts weighing in excess of 250 pounds
Ability to lift objects up to 35 pounds such as galley stowage bins and carry-on baggage

Nice To Haves

College education or two years' customer service experience preferred
Prior airline experience is not required

Responsibilities

Walk to assigned gate with all personal luggage and required duty items (e.g., watch, updated and charged tablet, passport, badge, CPR pocket mask)
Participate in pre-flight briefings with gate agents, pilots, and lead flight attendants/pursers
Greet and direct passengers to their assigned seats
Complete relevant pre-flight checks (e.g., security checks, cabin checks, catering checks, headset checks, emergency equipment checks)
Complete relevant paperwork (e.g., liquor paperwork, customs paperwork)
Verify passenger counts
Set up, organize, and re‐stock beverage/food carts
Lift and stow personal luggage and belongings
Assist passengers with placing luggage into the overhead compartments, as needed
Open and close overhead storage compartments
Rearrange bags in the overhead storage compartments, as needed
Hang coats and garment bags, as requested
Ensure that carryon luggage is stowed in compliance with FAA regulations prior to taxi, take off, and landing
Demonstrate safety and emergency procedures in a clear manner, such as the use of oxygen masks, seat belts, life jackets, and emergency exits
Walk the aisles to perform safety compliance checks prior to taxi, takeoff, and landing, verifying customers have complied with all federal regulations
Close, arm, and disarm aircraft doors
Climb and descend jet bridge stairs or ramp stands with personal luggage in all types of environmental conditions, as necessary
Respond to passenger or crew member requests for service or assistance (e.g., via the chime system onboard aircraft, via the color-coded ceiling light panel indicators, or via the interphone) in a professional manner
Move about the aircraft during flight to provide customer service and assistance, including during light turbulence and changes in altitude
Push and pull beverage and meal/food cart throughout cabin during flight
Release and stow beverage and meal/food carts in the galley
Serve hot and/or cold beverages and food items from a tray or cart during appropriate phases of flight
Collect credit card payment for various onboard products such as alcoholic beverages and meals
Make announcements in English (e.g., safety or marketing announcements) to customers over intercom during flights in a clear and concise manner
Monitor the flight for disorderly, intoxicated, incapacitated, ill, injured, or irate passengers
Address and deescalate problems arising from disorderly, intoxicated, incapacitated, ill, injured, or irate passengers
Resolve conflicts among crew members
Manipulate all latches, switches, knobs, pedals, and controls to ensure proper functioning of galley equipment and safety of galley area
Manipulate all latches, switches, knobs, and controls in cabin to ensure the comfort and safety of passengers (e.g. manipulate lighting and temperature controls)
Collect service items during flight and maintain an orderly environment
Assist passengers as they get on or off the onboard wheelchair
Retrieve, use, and stow the onboard wheelchair
Produce reports related to events that occurred onboard (e.g., emergency/safety incidents reports, catering/service reports, maintenance reports)
Navigate to crew rest facilities, sometimes via narrow passageways, as needed
Sit safely in jump seat and fasten the harness
Provide medical assistance promptly and appropriately during emergencies, including CPR
Administer first aid if necessary
Assist ill, incapacitated, or disabled passengers or fellow crew members during emergencies
Handle, operate, or don emergency equipment, including oxygen masks, oxygen bottles, smoke hood, and fire extinguishers
Open aircraft doors in emergency mode
Remove and lift emergency cabin windows
Shout emergency commands
Evacuate the aircraft rapidly in emergency situations (e.g., via a window or emergency slide)
Remove ceiling rafts and/or rafts in overhead bins
Use various computer systems (e.g., to sign-in for flight, check schedules, bid schedules)
Communicate, comprehend, and implement written and verbal instructions, including those provided on tablets or in manuals
Report to work on time, as scheduled, and at assigned station or location, including varying shifts, weekends, and holidays
Adhere to company scheduling and flight time policies, including off schedule operations
Complete successfully job-relevant trainings in person or online
Satisfy pre-employment requirements (e.g., drug screening, finger printing, criminal record background check)
Adhere to government (DOT, FAA, TSA) regulations (e.g., alcohol and drug regulations, luggage stowage requirements, seating requirements, security protocols)
Adhere to company policies, procedures, and attendance/performance standards
Wear uniforms as required by company policy
Perform duties on flights where animals are present
Stay up to date on regulation/policy changes
Provide quality customer service in a professional manner in accordance with American’s guidelines
Coordinate with fellow team members to complete ad hoc tasks that arise during operations
Maintain knowledge of the features of various aircraft

Benefits

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our globalnetwork.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offervirtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and supportyou need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

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