Float Clinic Receptionist - Ankeny Clinic - Full Time

Trinity Health•Ankeny, IA

About The Position

Under direct supervision, the Receptionist is responsible for performing various administrative duties related to the patient intake process and general clinic tasks. This position floats between other front desks

Requirements

High School Diploma or GED
Must be at least 16 years of age.
Basic Life Support (BLS) for Healthcare Providers certification, or to be obtained within three months of hire.
Completion of Mandatory Reporter abuse training specific to the population served within three months of hire.
Language Ability: Ability to read and interpret business documents and professional materials. Can write reports, business correspondence, and manuals. Capable of presenting information and responding to inquiries from various audiences.
Math Ability: Ability to perform basic arithmetic operations and calculate rate, ratio, and percentage.
Reasoning Ability: Ability to solve practical problems and interpret instructions from various formats.
Computer Skills: Proficiency in Microsoft Office Suite, internet navigation, database management, spreadsheets, and graphic presentation software.

Responsibilities

Perform patient check-in and complete necessary paperwork to ensure an efficient and compliant admitting process.
Answer phone calls and direct them appropriately.
Schedule appointments following office guidelines.
Obtain accurate patient and insurance information and collect co-pays and deductible amounts.
Copy and scan patient documents (e.g., ID, referrals, insurance cards) into the appropriate location in the electronic medical record.
Prepare patient charts for appointments, ensuring all information is complete.
Manage patient check-out duties, including pricing services, collecting payments, and scheduling follow-up appointments.
Assist with filing and retrieving registration documentation in electronic medical records.
Confirm next-day appointments, providing necessary documentation details and time-of-service payment information.
Follow up on missed appointments and send related communications.
Perform other duties as assigned by management.