Float Coordinator - Carrell Clinic

ORTHOLONESTAR•Dallas, TX

5d•Onsite

About The Position

Work as a Physician Office Float Coordinator, managing physicians’ clinic and O.R. schedules, patient appointments, obtaining all patient demographics, insurance information, referrals, pre-certifications and authorizations.

Requirements

High School Diploma or equivalent. Some college preferred.
Two years prior experience working with physicians in a clinic setting is desired.
Great customer service skills and communication are necessary.
Working knowledge of Microsoft Office, practice management systems, electronic health records, insurance pre-authorization requirements, and general knowledge of clinic operations.
Ability to understand and interpret payer policies and regulations.
Ability to work effectively in a multi-tasking environment.
Ability to effectively communicate verbally and in writing.
Ability to work in a team environment.
Ability to address patients in a professional manner.

Responsibilities

Serve as patients' primary contact regarding office appointments and surgery scheduling.
Manage phone calls and appointment requests during normal business hours.
Maintain patient records in the EMR (Athena) system.
Documents all items in the practice management system and the document imaging system in a timely manner.
Must have good working knowledge of physician ordering process for imaging (MRI's, CT's, etc.)
Maintain Physician Assistant and/or Nurse Practitioner schedules.
Post surgical cases with the hospital O.R. following standard procedures while providing necessary records and documentation as needed.
Maintains timely communication in addressing patient questions and concerns.
Working knowledge of medical terminology and orthopedic ICD-10 codes.
Maintains strictest confidentiality.