Float Front Desk/Patient Services Coordinator

IVI America • Bernards Township, NJ

8h

About The Position

IVI RMA North America network of state-of-the-art fertility clinics is currently seeking a Float Front Desk/Patient Services Coordinator to support our Basking Ridge, Jersey City, Englewood, Morristown, West Orange and Springfield locations. This is a full-time position Monday-Friday 5:30am-2:30pm or 8:30am-5:30pm and rotating weekends and holidays.   

The Patient Services Coordinator will greet all incoming patients and guide them through their visit. This role will set the tone for the patient’s visit and coordinate each phase with the necessary departments. They resolve problems by working in concert with members of our multi-disciplinary teams to present a positive practice image to our patients.

Requirements

• High School Diploma or equivalent (GED) - required
• 1+ years practical experience working in a similar position
• Experience working in medical/healthcare industry
• 2+ years practical experience working in a customer service setting
• Proficient computer skills (Microsoft Office). Keyboard skills of 25 words required. Experience with medical office software program(s) (EMR’s) preferred.

Nice To Haves

• Associate’s degree – a plus
• Area: Administrative Management or other related field
• Experience in a patient-facing role - preferred

Responsibilities

• Welcomes and greets all patients and visitors.
• Comforts patients by anticipating their anxieties and answering their questions.
• Follows provider appointment templates and guides patients through their visit.
• Assesses schedule conflicts and problems with recommendations for solutions.
• Collects payments as required; works with Finance to ensure all insurance information is entered and up to date.
• Works closely with patient’s care team to coordinate total patient care.
• Processes medical records requests.
• Handles administrative tasks such as filing, sorting faxes, and answering phones.
• Schedules and confirms appointments.
• Works with other departments to ensure the office is in excellent condition.
• Supports office by ordering supplies and maintaining the front desk and waiting room areas.

Benefits

• Medical, Dental, Vision Insurance Options
• Retirement 401K Plan
• Paid Time Off & Paid Holidays
• Company Paid: Life Insurance & Long-Term Disability & AD&D
• Flexible Spending Accounts
• Employee Assistance Program
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees