Float Teller

GPO Federal Credit Union • City of Rome, NY

5d • Onsite

About The Position

Our Mission:
To provide unwavering commitment to excellence in all we do for employees, members and the community we serve.

Overview of the Role
- The teller position is one that has primary contact with GPO’s membership and plays a vital role in ensuring our members receive quality service. As a teller you must act as a member advocate by seeking ways to enhance the member experience while completing daily transactions.

Teller scheduling is Monday-Friday 8:15am-5:15pm with two to three Saturdays a month from 8:45am-12:15pm.

The Float Teller will work out of the Rome Branch but will be expected to cover at any of our other branches as needed. Mileage traveled between branches is reimbursed at the current IRS-approved rate.
As a Teller you will gain multiple skills & knowledge such as proper cash handling & customer service skills, knowledge of financial products and sales experience.

Requirements

• Determined and motivated individual with a positive attitude.
• Ability to work in a team setting as well as take on projects as an individual.
• A high-school diploma or a GED.
• A minimum 6 months of cash-handling experience.
• Willingness to promote credit union products and services.

Responsibilities

• Engage with members to guarantee a positive experience and develop strong member relationships.
• Look for opportunities to refer products and services that would provide value and benefit to the members in addition to helping the branch meet overall sales goals.
• Complete transactions accurately to ensure a balanced drawer daily.
• Greet members as they enter the building to create a welcoming and aware environment.
• Perform transactions in a professional manner to build member confidence and trust.
• Resolve service issues and answer member questions or refer members to another employee as appropriate to guarantee member satisfaction and retention.
• Maintain the ATM and night depository as directed by the teller supervisor.
• Act as a first line of defense against member fraud by reporting suspicious or irregular activity and educating our members on account security.
• Perform other duties as requested to ensure an efficient and smooth teller line.

Benefits

• Employer Paid 401K Retirement Plan (starting on your first day with 3% employer contribution match), Life Insurance, Long Term Disability and HSA Contributions
• Competitive Salaries, Annual Raises and Incentives
• Low Cost Medical, Dental, & Vision Insurance
• Paid Vacation Time, Sick Leave, Personal Time and 11 Paid Holidays
• Actual compensation rate will be determined based on relevant experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees