FLOATING TELLER

Harford Bank•Aberdeen, MD

1d•$16 - $18•Onsite

About The Position

Opportunites Available because of Internal Promotions Are you looking for a rewarding career? Look no further than Harford Bank, where we are committed to your growth and success. We believe in investing in our people by providing a supportive and inclusive environment that fosters collaboration, community pride, and personal development. We are made up of passionate individuals who are dedicated to delivering exceptional customer service and driving positive change in the areas we serve. “Community is our Strength” is more than just our tagline, it’s how we operate. Currently, Harford Bank is searching for a Floating Teller to work in our various branches across Harford County and into Cecil County. The Floating Teller assists customers by providing an exceptional customer experience, through active listening, and engaging the customer in conversations to uncover needs, as well as accurately and efficiently processing their transactions. As a Teller at Harford Bank, you will demonstrate “the Harford Bank way" a set of core values that shape our approach to banking and our commitment to our customers, the community, and ethical practices. These values define who we are and how we conduct business. Utilizes exemplary customer service skills, adheres to written service standards, to address customer inquiries and needs in a timely manner. Performs banking transactions, such as cashing checks, taking deposits, withdrawals, balance inquiries, and cash handling. Perform end-of-day balancing. Follows all Harford Bank’s check cashing guidelines, to include non-customer and customer and check cashing limits. Understands the necessity and value of accuracy and attention to detail and processes information with high levels of accuracy. Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff or Harford Bank partners and is proactively involved in the growth activity of the branch. Manages multiple activities and effectively prioritizes which customer needs to address first. Proactively resolve customer concerns and issues, using whatever resources are available. Accurately completes account maintenance forms. Follow established guidelines for Safe Deposit Box access. Follows all branch security procedures and corporate policies and procedures. Adheres to Federal and State regulations and laws, including but not limited to, the Bank Secrecy Act and the Anti-Money Laundering Act.

Requirements

High school diploma or equivalent.
Minimum 1 year of face-to-face customer service experience.
Cash handling experience is required.
Ability to multitask.
High level of accuracy and attention to detail.
Can maintain a high level of confidentiality.
Must be able to understand and follow regulations while delivering a superior customer experience.

Nice To Haves

Branch banking experience preferred.

Responsibilities

Assists customers by providing an exceptional customer experience, through active listening, and engaging the customer in conversations to uncover needs, as well as accurately and efficiently processing their transactions.
Utilizes exemplary customer service skills, adheres to written service standards, to address customer inquiries and needs in a timely manner.
Performs banking transactions, such as cashing checks, taking deposits, withdrawals, balance inquiries, and cash handling.
Perform end-of-day balancing.
Follows all Harford Bank’s check cashing guidelines, to include non-customer and customer and check cashing limits.
Understands the necessity and value of accuracy and attention to detail and processes information with high levels of accuracy.
Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff or Harford Bank partners and is proactively involved in the growth activity of the branch.
Manages multiple activities and effectively prioritizes which customer needs to address first.
Proactively resolve customer concerns and issues, using whatever resources are available.
Accurately completes account maintenance forms.
Follow established guidelines for Safe Deposit Box access.
Follows all branch security procedures and corporate policies and procedures.
Adheres to Federal and State regulations and laws, including but not limited to, the Bank Secrecy Act and the Anti-Money Laundering Act.