Flood Specialist I

Allied Solutions•Carmel, IN

About The Position

The Flood Specialist I supports flood insurance compliance by verifying insurance coverage, maintaining accurate documentation, and ensuring adherence to federal and private flood insurance regulations for financial institution clients. This role involves direct communication with insurance agents and lenders to confirm coverage details, resolve discrepancies, and contribute to the overall accuracy and efficiency of flood operations.

Requirements

High school diploma or GED.
1+ years of experience in insurance, loan servicing, or administrative support (flood insurance experience preferred).
Basic understanding of insurance documentation and compliance standards.
Strong attention to detail and organizational skills.
Effective communication skills, especially in professional phone and email interactions.
Familiarity with data entry systems and Microsoft Office Suite.

Nice To Haves

Bachelor’s degree preferred.
flood insurance experience preferred

Responsibilities

Flood Insurance Verification – 30%
Review flood insurance policies for completeness and compliance, including but not limited to Flood Mapping Changes.
Confirm coverage amounts, effective dates, and policy types.
Identify discrepancies or missing information in documentation.
Ensure policies meet NFIP or private insurance standards.
Outbound Calls to Insurance Agents – 25%
Contact insurance agents to verify flood insurance coverage and resolve issues.
Request missing documents such as declarations or renewal confirmations.
Clarify policy details including coverage limits and property addresses.
Document call outcomes and follow up on pending items.
Client/Lender Other Duties as Assigned – 20%
Assist with team projects and overflow tasks.
Participate in process improvement initiatives.
Support training efforts for new team members.
Respond to inquiries regarding flood insurance requirements.
Provide policy documentation and clarification to lenders.
Assist with understanding compliance standards and coverage needs.
Data Entry & System Updates – 15%
Accurately input flood insurance data into internal systems.
Update records for renewals, cancellations, and coverage changes.
Maintain audit-ready documentation and ensure data integrity.
Flag and escalate inconsistencies for further review.
Compliance Monitoring & Reporting – 10%
Support internal audits and regulatory reviews.
Understand and follow scheduled workflow to meet appropriate department goals for productivity and accuracy.
Monitor ongoing coverage and initiate force-placement when necessary.
Ensure documentation aligns with federal and private insurance guidelines.