Floor Manager Credit

Resorts World Las Vegas•New York, NY

3d•$71,370 - $87,686

About The Position

Job Responsibilities The Credit Floor Manager manages Casino Credit activities and ensures all administrative duties and responsibilities are performed according to the departmental guidelines. License Level: This is a key level position and requires a key level license. Essential Duties/Core Competencies Responsible for any Credit limit approvals up to the signing limit listed in the Credit Authorizer’s limit matrix. Forwards a recommendation to the Credit Director/ Credit Committee on any Credit Application or increase requests over their signing limit for a final decision. Reviews new applications received for approval/denial, for activating initial lines once approved, and informs the players of the deposit criteria based on the regulations. Assists the Cage and management regarding cash/ Front Money players when necessary or preferable. Spends quality time listening and speaking with Credit players, advising them regarding any requests or inquiries in a timely and professional manner. Builds and maintains a relationship with the player, offering the top level of customer service and considerations they require. Handles ‘Call Before Deposit’ phone calls/emails to VIP patron’s regarding upcoming marker deposits. Works closely with the Marketing Team- Host and/or Junket Rep. Any requests by Marketing for balance, deposit, limit, or any other pertinent information on their players. Utilizes the ‘Comments’ section of the system to inform other departments of specific player information pertaining to Credit. Interfaces with the Cage, Player Development, VIP Services, Security, Surveillance, Slots, Revenue Audit and Poker. Manages the Credit Executives, involving the daily review of generated reports, player files, and the daily record keeping procedures. Assists the Credit Director in scheduling and meeting the business needs as required. Ensures the Casino Credit Department operates within the guidelines established by the New York State Gaming Commission and by the casino’s Internal Controls concerning credit issuance for the purpose of maximizing gaming revenues. Monitors service levels in all operational areas to enhance guest experience. Maintains STRICT confidentiality of internal activities and follows all Company Guidelines. Ensures effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately throughout assigned departments. Facilitates and ensures that performance reviews of all employees within department are complete on a yearly basis. Performs other tasks as assigned. Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive Demonstrates a working knowledge of Casino Credit and the industry Exhibits respectful consideration of viewpoints, situations and others Puts the guest at the forefront of every decision Work/Educational Experience Must be at least 18 years old and have the ability to obtain the appropriate license pursuant to the applicable statute, rules and regulations. High school graduate or GED Five (5) years prior Casino Gaming or banking experience preferred with three (3) years in a supervisory capacity Must be able to obtain and maintain a gaming license through New York State and other regulatory requirements as dictated by governing authorities Essential Requirements Ability to effectively use Microsoft Office applications and other computer programs Ability to perform mathematical computations Ability to access and input information in the computer Ability to remain in a stationary position for extended periods of time General business and accounting knowledge Organizational and communication skills Physical and Mental Demands: The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The Team Member is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifteen (15) pounds, and prolonged sitting during the shift. Language Skills: Ability to read, analyze, and interpret documents, such as policy and procedure manuals and other related documents. Ability to respond to common inquiries from other Team Members or guests. Fluency in English required. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and small group situations. Mathematical Skills & Reasoning Ability: Ability to compute complex mathematical calculations. Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to decipher various reports and maintains reports upon request with strong decision-making and problem-solving skills. Ability to work well under pressure and deadlines. Work Environment The work environment characteristics described here are representative of those that exists while employees are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is typically moderate. When on the property or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner. Due to the unpredictable nature of the hospitality/entertainment industry, employees must be able to work varying schedules to reflect the business needs of the property. The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce. Pay Transparency: $71,370 - $87,686 Working at Resorts World: Resorts World New York City strives to provide our guests with world-class gaming, exquisite dining, and unique entertainment experiences. We are looking to hire an enthusiastic and dedicated team of professionals. Resorts World strives to provide our guests with world-class gaming, exquisite dining, and unique entertainment experiences. We are looking to hire an enthusiastic and dedicated team of professionals.

Requirements

Must be at least 18 years old and have the ability to obtain the appropriate license pursuant to the applicable statute, rules and regulations.
High school graduate or GED
Five (5) years prior Casino Gaming or banking experience preferred with three (3) years in a supervisory capacity
Must be able to obtain and maintain a gaming license through New York State and other regulatory requirements as dictated by governing authorities
Ability to effectively use Microsoft Office applications and other computer programs
Ability to perform mathematical computations
Ability to access and input information in the computer
Ability to remain in a stationary position for extended periods of time
General business and accounting knowledge
Organizational and communication skills
Ability to read, analyze, and interpret documents, such as policy and procedure manuals and other related documents.
Ability to respond to common inquiries from other Team Members or guests.
Fluency in English required.
Ability to write detailed instructions and correspondence.
Ability to effectively present information in one-on-one and small group situations.
Ability to compute complex mathematical calculations.
Ability to work with mathematical concepts such as probability and statistical inference.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to decipher various reports and maintains reports upon request with strong decision-making and problem-solving skills.
Ability to work well under pressure and deadlines.

Responsibilities

Responsible for any Credit limit approvals up to the signing limit listed in the Credit Authorizer’s limit matrix.
Forwards a recommendation to the Credit Director/ Credit Committee on any Credit Application or increase requests over their signing limit for a final decision.
Reviews new applications received for approval/denial, for activating initial lines once approved, and informs the players of the deposit criteria based on the regulations.
Assists the Cage and management regarding cash/ Front Money players when necessary or preferable.
Spends quality time listening and speaking with Credit players, advising them regarding any requests or inquiries in a timely and professional manner.
Builds and maintains a relationship with the player, offering the top level of customer service and considerations they require.
Handles ‘Call Before Deposit’ phone calls/emails to VIP patron’s regarding upcoming marker deposits.
Works closely with the Marketing Team- Host and/or Junket Rep.
Any requests by Marketing for balance, deposit, limit, or any other pertinent information on their players.
Utilizes the ‘Comments’ section of the system to inform other departments of specific player information pertaining to Credit.
Interfaces with the Cage, Player Development, VIP Services, Security, Surveillance, Slots, Revenue Audit and Poker.
Manages the Credit Executives, involving the daily review of generated reports, player files, and the daily record keeping procedures.
Assists the Credit Director in scheduling and meeting the business needs as required.
Ensures the Casino Credit Department operates within the guidelines established by the New York State Gaming Commission and by the casino’s Internal Controls concerning credit issuance for the purpose of maximizing gaming revenues.
Monitors service levels in all operational areas to enhance guest experience.
Maintains STRICT confidentiality of internal activities and follows all Company Guidelines.
Ensures effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately throughout assigned departments.
Facilitates and ensures that performance reviews of all employees within department are complete on a yearly basis.
Performs other tasks as assigned.
Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive
Demonstrates a working knowledge of Casino Credit and the industry
Exhibits respectful consideration of viewpoints, situations and others
Puts the guest at the forefront of every decision