Floor Supervisor

Nation's Best Holdings•Fort Wayne, IN

5d•Onsite

About The Position

Connolly's Do It Best , a Nation’s Best Holdings, LLC company, is seeking candidates for our Floor Supervisor position at our Southgate location in Fort Wayne, IN. We’re focused on people and relationships first and we’re passionate about customer service and continuous improvement. Are you looking to join a company that is focused on growth? If you enjoy working hard in a fast-paced environment, then join our growing team. What You Will Do and How You Will Contribute: Support daily store operations by supervising assigned departments or areas of the floor, ensuring tasks are completed efficiently and in accordance with company policies Lead by example in delivering excellent customer service and reinforcing service standards with team members Supervise, direct, and support associates during shifts, including task delegation, break coverage, and workflow coordination Assist with training new hires and provide ongoing coaching to reinforce job expectations, safety practices, and customer service skills Oversee merchandising and inventory activities within assigned areas, including restocking, facing, and maintaining product presentation Monitor inventory levels in assigned departments and communicate replenishment or discrepancies to management Promote and enforce safety policies and procedures, including conducting visual safety checks and addressing hazards promptly Handle customer questions, concerns, and complaints at the floor level, escalating issues to management as appropriate Support sales initiatives and promotions by ensuring proper execution on the sales floor Assist with maintaining store standards related to cleanliness, organization, and overall appearance Document operational issues, customer feedback, or employee concerns and report them to store leadership Perform additional duties as assigned to support store operations and business needs

Requirements

High school diploma or equivalent (required); additional education in retail, business, or leadership is a plus
Previous experience in a retail or customer-facing environment, with some supervisory or lead experience preferred
Strong customer service skills with the ability to handle issues professionally and calmly
Ability to lead, motivate, and support a team in a fast-paced environment
Basic proficiency with POS systems and common business software
Strong communication, time-management, and organizational skills
Ability to work in a physical environment, including standing for extended periods and lifting up to 50 lbs with assistance as needed
Flexibility to work varying shifts, including evenings, weekends, and holidays
Detail-oriented with the ability to follow procedures and maintain quality standards
Positive attitude, adaptability, and willingness to learn and grow within the organization

Responsibilities

Support daily store operations by supervising assigned departments or areas of the floor, ensuring tasks are completed efficiently and in accordance with company policies
Lead by example in delivering excellent customer service and reinforcing service standards with team members
Supervise, direct, and support associates during shifts, including task delegation, break coverage, and workflow coordination
Assist with training new hires and provide ongoing coaching to reinforce job expectations, safety practices, and customer service skills
Oversee merchandising and inventory activities within assigned areas, including restocking, facing, and maintaining product presentation
Monitor inventory levels in assigned departments and communicate replenishment or discrepancies to management
Promote and enforce safety policies and procedures, including conducting visual safety checks and addressing hazards promptly
Handle customer questions, concerns, and complaints at the floor level, escalating issues to management as appropriate
Support sales initiatives and promotions by ensuring proper execution on the sales floor
Assist with maintaining store standards related to cleanliness, organization, and overall appearance
Document operational issues, customer feedback, or employee concerns and report them to store leadership
Perform additional duties as assigned to support store operations and business needs

Benefits

Teamwork: Our teams work together across departments to deliver a positive experience for customers and support one another on the floor.
Support: Floor Supervisors receive guidance from store leadership and access to regional and corporate support resources.
Autonomy: Supervisors are trusted to manage their areas, make day-to-day decisions, and lead their teams effectively.
Relationships: We believe strong relationships with customers and teammates are the foundation of our success.
Continuous Improvement: We encourage learning, development, and the sharing of best practices across stores and regions.
Efficiency: We focus on consistent processes and smart use of technology to support daily operations.
Growth Mindset: We invest in developing our associates and creating pathways for career growth.
Atmosphere: This is a hands-on role in a practical, team-oriented environment where we work hard and support one another.
Community Service: Our stores and teams are committed to supporting the communities where we live and work.
Safety: We are committed to maintaining a safe and healthy workplace for all associates and customers—safety is always a top priority.