FOH Manager

Northern Hospitality Group•Anchorage, AK

About The Position

The FOH Manager is responsible for managing all front-of-house (FOH) operations in conjunction with the back-of-house (BOH) in the restaurant during opening, mid and closing shifts. Key responsibilities include coaching, developing and disciplining team members during service, managing the guest experience to ensure that it is always up to the gold standard overseeing the quality of our food and beverages, and supervising the overall restaurant flow and experience on a shift-by-shift basis. The FOH Manager is charged with ensuring service at the highest level and never letting standards slip. The FOH Managers focus is improving internal operations to solidify and optimize performance.

Requirements

Excellent service skills
Must possess a strong attention to detail
Ability to work in a high stress, faced-paced environment
Must possess strong leadership skills, with demonstrated ability to build relationships and manage staff (at all levels)
High personal integrity, professionalism and maturity
Proven problem-solving abilities
Excellent math, reading, writing and communication skills
Must be able to walk and stand for entire shift, up to 12 hours
Must be able to continuously reach, bend, and stretch
Must be able to lift and carry up to 40 lbs
Current TAPs and Food Handler or ServSafe Certifications
At least 1-year experience in a high volume ($3-$5 million), casual/upscale restaurant is strongly preferred but not required

Nice To Haves

Bachelor's degree preferred
Experience in a supervisory or management role preferred but not required

Responsibilities

Shift Execution Perform opening, mid and closing shift duties
Manage daily operations including cleanliness, organization, revenue opportunities and staffing
Exercise discretion and independent judgment in facilitating zone management
Ability to quickly and accurately identify critical information and make independent judgments in accordance with the philosophies and business practices of the Company.
Guest Relations Management Manage guest relations and guest recovery
Provide exceptional guest service, thereby setting the standard for all employees
Monitor staff performance and hold staff accountable for their performance, ensuring guest's experiences meet the gold standard
Personnel Management Make hiring and termination recommendations to General Manager.
Train, coach, develop and discipline all front-of-house employees through ongoing feedback and the establishment of performance expectations
Participate in on-going education for team members including creating training programs
Operational Execution Manage supplies deliveries and inventory and maintain records of invoices
Ensure safety & sanitation
Ensure restaurant and bar is in complete compliance with all local, state, and federal regulations
Observe employees to ensure the safe service of alcohol
Accurately execute company initiatives and policies with improvement to quality, service, and operations