FOH Shift Supervisor

KITH•Miami, FL

11d•$23 - $25•Onsite

About The Position

Position Summary: The Kith - Sadelle's Shift Supervisor assists the Area Manager in planning and directing the day-to-day operations of the cafe. They lead and supervise the team to improve customer service, drive store sales, and increase profitability. The Shift Supervisor is also expected to maintain store standards and conditions and foster a positive environment. Ensuring customers’ needs are met, complaints are resolved, and service is quick and efficient. Ensures all products and displays are merchandised effectively to maximize sales and profitability.

Requirements

Open & flexible availability, including but not limited to evenings, overnights, and weekends as well as Holidays.
Availability to consistently work weekends, special projects, drops/releases or as the business’ needs require.
Valid ServSafe or Food Handlers certificate or equivalent is required.
1-2 years of management experience in a customer-facing role
1+ years of Food & Beverage experience
Ability to perform business math
Ability to multi-task
Efficient communication
Ability to lift and move 30lbs.
Ability to perform standard tasks that are related to retail operations including but not limited to, bending, twisting, and climbing ladders/step stools.
Ability to stand and walk for prolonged periods of time.
Customer-Service centric
Efficient and effective communicator
Organized
Responsible & reliable
A people-person

Responsibilities

Guides processes and completes work based on management direction for functional areas within the store.
Acts as the Manager on Duty for assigned shifts.
In the absence of the Area Manager, communicate & partner with Retail Leadership to ensure complete alignment between the Retail and Cafe teams.
Ensures the consistency of operational processes and execution.
Adhere to all Kith and Kith – Cafe Policies and ensure compliance by all team members as well.
Oversee and participate in the cleaning and maintaining of industrial kitchen equipment.
Assists the management team to achieve performance goals and execute standard operating procedures.
Supports the store management to ensure work tasks are completed in a timely and efficient manner.
Executes initiatives designed to drive customer satisfaction and business efficiencies.
Reads communications and interacts with store management to be knowledgeable of all current initiatives, priorities, and business metrics.
Acts based upon the direction from the Area Manager and collaborates effectively with employees.
Guides work activities during the day, inclusive of before and after normal store operating hours, when a manager may not be present.
Assist the restaurant’s management team with housekeeping responsibilities including but not limited to, dusting, sweeping, collection of trash, and other tasks traditionally associated with standard food & beverage operations.
Helps in auditing overall cleanliness and hygienic standards of store front, food prep, and storage areas to ensure compliance with any Food Safety Laws & Requirements.
Assist in the execution of any in-store or off-site activations.