Food and Beverage Outlet Supervisor - Sorella

Hollywood Casino Aurora • Aurora, IL

9h • $25

About The Position

The food and beverage outlet supervisor is responsible for providing guidance and daily supervision to staff in the department.

Requirements

• Must be 21 years of age
• High School Diploma or GED; or two years of previous customer service experience; or combination of education and experience
• Ability to perform basic math skills
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
• Must be proficient in Microsoft Office programs
• Excellent motivational, communication, and customer service skills required
• Must have knowledge of kitchen/restaurant sanitation, operation, and maintenance of equipment
• Must be able to work any day of the week and any shift, including holidays and weekends

Nice To Haves

• Five years’ experience in Food & Beverage preferred, but not required

Responsibilities

• Supports and administers operational goals and monitors achievements of performance and profit objectives
• Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction
• Responsible for supporting compliance to departmental budgets
• Ensures customer service standards are followed by all team members and addresses issues as they arise
• Assists in maintenance of cost control methods and procedures by monitoring pars and inventory
• Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction
• Follows established quality assurance procedures to ensure acceptable health department and customer service standards
• Responds to guest needs and reports problems to Manager
• Assists Manager with administrative duties, as assigned
• Assists in conducting pre-shift meetings to relay pertinent information on assigned shift
• Assists in cleaning and reset of F&B Outlet as necessary during assigned shift
• Monitors appearance of food/beverage served and communicates deviations in accordance with established standard
• Assists in cross training of team members while encouraging, reinforcing, and supporting peers and team
• Manages work procedures and expedites workflow
• Provides coaching and counseling to team members
• Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED