Food & Beverage Assistant Manager

Four Seasons•Baltimore, MD

1d•$62,000 - $66,000•Onsite

About The Position

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Sophisticated urban retreat on the waterfront. Our modern, urban retreat, positioned at the edge of Baltimore’s Harbor East, offers a host of luxurious amenities such as a five-star Spa to a rooftop pool, setting the scene for fabulous vacations with kids, romantic getaways and business stays. Miles of walkable waterfront, top restaurants and city landmarks are all within easy reach. We are seeking a Food & Beverage Assistant Manager , an exciting opportunity to be part of the team at Four Seasons Hotel Baltimore This individual will plan, organize, control, and direct the work of employees in the Hotel’s Pool and rooftop food & beverage service while ensuring exceptional service and attention to our guests. This person will have strong leadership, interpersonal and analytical skills, is able to prioritize and adapt to the changing needs of the operation, and can evidence having a solid work ethic, good business acumen and a passion for service. Al fresco f ood and beverage enjoyment combines delightfully with a scenic rooftop atmosphere to provide an unparalleled experience for guests and residents alike.

Requirements

High School or college degree preferred
1-2 years food and beverage serving and/or related food and beverage experience in a high-volume upscale resort
Thorough knowledge of service, cost control in F&B, labor controls, menu writing, maintenance, merchandising and accounting
Ability to work inside and outside while servicing the Pool area. Subject to all weather conditions including sun, wind, and rain
Food and beverage knowledge a must
A sincere willingness to provide service to residents, guests, and peers
Good organizational skills, with the ability to work with teams all around the hotel
Ability to function well under pressure, set priorities and adjust to changing conditions
High work ethic, with a sense of responsibility for the role filled within our team
Must be flexible with schedule- Able to work weekdays, weekends, and holidays shifts
Strong oral presentation skills
Ability to carry and balance a tray.
Ability to accurately process cash and credit card transactions
Ability to multi-task in a high volume and demanding environment
Strong problem-solving skills, ability to handle difficult situations and guests
Requires reading, writing and oral proficiency in the English language
Work authorization in the United States required.

Nice To Haves

Knowledge of Baltimore and surrounding areas, highly desirable, however not
Preferred experience in a luxury hotel or resort

Responsibilities

Plan, organize, control and direct the work of employees in the Hotel’s Pool operation while ensuring guest satisfaction.
Select, train, evaluate, lead, motivate, coach, and discipline all employees in the Hotel’s Pool to ensure that established cultural and core standards are met; daily activities and planning for outlet operation.
The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.
Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide knowledge of wine and spirits in a Pool environment dedicated to an attentive and distinctive experience for lunch and cocktails.
Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.
Attend regular operational meetings to ensure effective coordination and cooperation between departments.
Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed.