Food & Beverage Cashier, Starbucks (Full Time; Varied) $15.00/hr

Harrah's Cherokee Casino Resort•Cherokee, NC

11h•$15

About The Position

Ensure that guests are greeted warmly upon entry, provide excellent service, process payments, and assist fellow team members to ensure overall guest satisfaction.

Requirements

A high school diploma or GED is required
Six months of food service experience is preferred
RASP certification is required
Can be completed within 30 days of the hire date
Must demonstrate the following essential knowledge and skills:
Able to attend to multiple priorities simultaneously
Legible handwriting
Ability to add, subtract, multiply, or divide quickly and correctly
Ability to talk to others to convey information effectively
Willing to learn and be adaptable with attention to detail/observant
Documented teamwork behaviors and attitudes
Neat, professional appearance with excellent personal hygiene
Must be able to stoop, bend, reach, kneel, twist, and grasp items
Must be able to have continuous use of hands and arms
Must be able to be on feet for an 8-hour shift
Must be able to lift up to 25 pounds and carry 5 pounds
Must be able to respond to visual and aural cues
Must be able to read, write, speak, and understand English
Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibrations, crowds, and air quality, including secondhand smoke
Must be able to work a flexible schedule, including weekends, evenings, and holidays

Responsibilities

Greet guests; seat them in the restaurant according to the rotation schedule
Operate a cash register and properly settle checks
Tabulate bills using calculators, cash registers, or optical price scanners
Responsible for the proper settlement of all guest checks
Receive payment by cash, credit cards, comps, or automatic debits
Issue receipts, refunds, credits, or change due to guests
Record tips from credit cards, automatic debits, and comp guests
Keep the work area neat and clean
Assist guests by providing information and resolving their complaints
Balance the register at the end of the shift
Build relationships with guests
Demonstrate superior guest service skills by displaying outlined service behaviors
Ensure service recovery activities
Maintain an upbeat and positive attitude, create an atmosphere of luck and positive energy with gestures, and sustain enthusiasm from one interaction to the next
Build relationships by greeting guests with a warm, friendly verbal greeting
Maintain clean and orderly checkout areas and complete other general cleaning duties
Assist in clearing, cleaning, and resetting tables
Provide a warm farewell and thank the guest for visiting
Participative member of the team by volunteering and being involved with projects, committees, and task forces, by providing input and suggestions
Adhere to regulatory, departmental, and company policies/procedures in an ethical manner
Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values
Able to work behind the serving line as a cook, as needed
Control food production to include: proper cooking methods, cooking time, and temperature, ensuring sanitation, handling, and storage of prepared food and leftovers as needed
Accept responsibility for cash register bankroll, all cash received, credit card charges, complimentary receipts, and charges to rooms
Maintain knowledge of current menu items and pricing, how the items are prepared, and what accompanies each meal
Responsible for taking guests' food and beverage orders in a timely, cordial, and professional manner, noting any special requests, obtaining needed approvals/verifications as necessary, and processing all orders using the computer system
Assure timely delivery of comp requests from VIP Services and other casino departments
Responsible for keeping accurate log entries for all call-down orders, special requests, and hotel guest charge records
Verify guest room numbers and estimated time of arrival for delivery of amenities
Dispatch and track service person availability for orders and assign deliveries, as well as tray pick
Notify management of any guest complaints, alleged discrepancies, and/or problems involving Room Service
Assist in the routine inspections and monthly inventories of room service equipment, china, flatware, linen, etc., to ensure proper storage and maintenance
Highly skilled in coffee preparation with a comprehensive understanding of coffee blends, quality, coffee variety, roast degree, and latte art
Able to recite recipes from memory and flawlessly prepare all beverages
Ability to up-sell alcohol, chocolate, pastries, and retail in accordance with restaurant standards