Food & Beverage Director - East Texas A&M Agricultural Center and Arena

The Sports Facilities Companies•Commerce, TX

About The Position

East Texas A&M Agricultural Center and Arena delivers the ultimate tournament experience for players, families, and coaches for Commerce, TX. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. East Texas A&M Agricultural Center and Arena are managed facilities by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun. SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us. The Food & Beverage Director is responsible for concessions and catering operations, inventory management, product ordering, training and developing Team Members, budget management, and achieving margin KPI's for East Texas A&M Agricultural Center and Arena. This position is responsible for delivering an exceptional food and beverage experience for all park guests and is an essential leadership role on our Team.

Requirements

Must be at least 21 years old
5-7 years of culinary experience
5-7 years of food and beverage management experience
ServSafe Certification is required (can be obtained within 90 days)
Requires strong communication skills, both verbal and written
Must have strong mathematical skills
Must have strong leadership skills
Must be detail-oriented and have outstanding organizational skills
Ability to maintain focus in a high-volume, fast paced environment
Must be able to work under pressure and be decisive
Ability to motivate Team Members and work well in a team setting
Ability to prioritize a high volume of tasks
Must be able to work extensive hours including nights, weekends, and holidays as needed
Proficient in Microsoft Word, Outlook, and Excel

Nice To Haves

Proven success of effective management strategy and performance in a high-volume concessions/food & beverage environment
Excellent knowledge of food cost, pricing, and profit margin food & beverage analysis
Extensive management, training, and Team Member development experience
Experience and success in customer service, leadership, and concessions/catering execution
Action-oriented personality with a 'get it done' attitude and proficiency for efficiency
Proven ability to evaluate team member performance based on established KPI's

Responsibilities

Directly align with the venue and SFC's Mission Statement and Core Values
Develop an annual Food and Beverage plan that includes budget, margin, menu mix, and customer experience expectations and KPI's
Successfully direct concessions operations
Successfully direct catering operations
Successfully direct product inventory management on bi-monthly basis
Successfully direct product ordering and vendor relationships; ensure we are getting the best quality and service for the best price
Provide effective training, workflow structure, and leadership for the Food and Beverage Manager and Concessions Supervisor roles
Assist with training and development of all part-time Food and Beverage Team Members
Actively monitor food cost relating to menu pricing, margin KPI's, and product sales
Develop and maintain concessions menus that help achieve budget and plan KPI's while enhancing the guest experience at the venue
Develop and maintain catering menus that meet/exceed client and guest expectations while achieving catering margin KPI's
Seek stakeholder feedback and implement changes that positively impact performance and the guest experience
Consistently execute quality control checks for Guest 1st service standards, product quality, transaction times, menu accuracy, and health inspection compliance
Effectively collaborate with all applicable departments to maximize sales, ensure operational alignment, provide applicable support, retain clients, and continuously improve the guest experience
Closely monitor product sales according to location, event demographics, weather/season, indoor/outdoor, etc.
Create new menu and marketing ideas that reflect demand/trends
Effectively process all monthly invoices on time and in compliance
Continuously ensure all kitchen equipment is properly maintained, safe, and performing as needed
Evaluate health and safety practices; ensure inspection compliance that result in A scores
Assist with supporting/managing customer complaints and suggestions
Provide scheduling and timesheet verification support and quality control
Additional duties as assigned by the General Manager