F&B Restaurant - Server

Sand & Sea•Santa Monica, CA

18h

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About The Position

Servers will set an example of top-quality customer service by providing timely, accurate and friendly service.

Requirements

Proven success in the following job competencies:
Honesty; has honest, direct, and factual communication and actions with internal and external customers.
Collaboration; proactive in building supporting, nurturing, and service-oriented relationships with employees; works collaboratively to resolve problems and enhance productivity; Remains open to others' ideas and tries new things.
Integrity & Loyalty; conducts self with high level of ethics and makes decisions with honest intentions that are in the best interest of the company and employees. Keeps commitments; inspires the trust of others; Works with a high level of integrity and ethically; Upholds organizational values.
Humble; conducts self and treats all employees with respect; without arrogance, degradation, or coercion; treats all employees with equal regardless of position/status.
Innovation; constantly searches for best practices in technology, services, and procedures. Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas.
Analytical: Highly detail-oriented, proficient with managing, editing, analyzing large volumes of complex numerical data.
Flexible; considers others point of view to find the best solution for customer and company; proven ability to be flexible and adapt to change; adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays.
Problem Solving: Uses a professional, neutral/unbiased, and highly diplomatic inter-personal approach.
Interpersonal: Customer focused and effective relationship-building skills; ability to effectively interact with all employee levels; frontline, Managers, Directors, Executives;
Diversity: Strong commitment to diversity and equality in a company culture.
Communication: Strong communication (verbal and written) and presentation skills.
Multi-Tasking: Ability to operate under pressure in a fast paced environment; able to deliver effective results, meet tight deadlines and targets.
Previous serving experience
Able to work weekends and holidays
Able to sit and work at a computer keyboard for extended periods of time.
Able to stoop, kneel, bend at the waist and reach on a daily basis.
Able to lift and move up to 30 pounds occasionally.
Regular and on-time attendance is critical.
Hours occasionally exceed 40 hours per week.
Ability to stand during shifts
Associate’s degree in business, management, or hospitality or related field or equivalent of 2 years relevant work experience required.

Nice To Haves

Prior hospitality experience a plus
POS Micros knowledge a plus

Responsibilities

Assure opening checklist is completed.
Able to prepare basic alcoholic beverage and knowledgeable, beer, wine offerings.
Great arriving guests in a friendly and courteous manner and help guests find appropriate seating.
Guide guests ordering food & beverages from the QR’s menu, make recommendations, and answer questions regarding beverages and food preparation and specials.
Follow stablished carding policy insuring 21 years of age for alcohol consumption.
Assure sales of alcohol to hotel guest only, by asking for their hotel room number and last name.
Be knowledgeable of food preparation, ingredients, and time of preparation.
Take food and or beverage orders in a timely manner, enter them in Micros and advised the kitchen staff of any dietary, allergies or special food preparation.
Serve guests in a timely and courteous manner and check for guest satisfaction within 3 minutes after food or drinks have been server.
Clean and maintain your tables and area throughout your shift.
Be a team player, assist others in the spirit of server’s comradery, for the benefit of our guest to receive superior dining experience.
Take room service calls, take food & beverage orders.
Advice in-room dining guests how long their order will take to be delivered and deliver it when ready.
Assist with banquet events, setup, service, cleanup and storing furniture.
Be knowledgeable of hotel amenities and hours operating of operation.
Strong organization and problem-solving skills.
Complete closing checklist.
Assist in month end inventories as requested.
Follow health department safety protocols, follow safety procedures, sanitize all tables after guest’s leave.
Maintain cleanliness dining areas, counters, sinks, utensils, shelves and storage areas.
Restock and replenishing refrigerators, liquor cabinets according to par list.
Perform additional duties as requested by the supervisor.
Use the 10/5 rule at all times when encountering guests.
Strong organization and problem-solving skills.
Complete closing duties within your scheduled time.