Food Service Lead

Banner Health•South Tucson, AZ

3d•Onsite

About The Position

The Food Service Department is made up of a diverse and inclusive team. As a member of our team, you will work with exceptional leaders that will support your development and growth within our organization. Banner offers free uniforms including two pair of shoes yearly, 20% discount on food! As a Food Service Lead, you will feel welcomed, appreciated and part of a family immediately your first day! You will support the Bistro, catering and Dr's Lounge-oversee the cashiers, cooks, and operations for their shift. You will have an opportunity to work with a well- established culinary team and grow your career at Banner Health! If you have food service background, enjoy providing premier customer service and consider yourself a true team player, then this might be the ideal fit for you! This is a full-time position: Shifts Start time 10:30am-11am depending on business needs and events. Weekends and holidays availability is a must. Banner - University Medical Center South is a comprehensive academic medical center that includes an Emergency department, a state-designated trauma center and a Behavioral Health Pavilion. We are an Arizona Department of Health Services-accredited Cardiac Receiving Center and a Nurses Improving Care for Health system Elders-designated senior-friendly hospital. The hospital is staffed by physicians who are full-time faculty of the University of Arizona College of Medicine - Tucson and is managed by Banner Health under an operating agreement with Pima County. Our specialty services include inpatient and outpatient behavioral health, treatment and education for diabetes, innovative geriatrics care and comprehensive orthopedics. POSITION SUMMARY This position provides leadership of culinary service staff in assigned areas while working as a member of the culinary service team. Assures that all quality, regulatory, menu and customer service standards are continuously met in the course of the group’s daily work.

Requirements

High school diploma/GED or equivalent working knowledge.
Must possess the knowledge and abilities in culinary services normally acquired with one or more years of experience in similar food and customer service work.
Must have the ability to learn and operate computer software, email, and point of sale systems.
Must have excellent communication and customer service skills as well as the ability to use good judgment in resolving problems and handling employee conflicts.
Requires previous experience and/or education in a variety of food preparation techniques, and event cooking/meal planning where appropriate.
Must be able to inventory food and supplies, count money and perform mathematical calculations and possess the ability to learn food handling regulations and pass certification tests as required.
Must be able to operate all onsite food service equipment, including stoves, ovens, steam-jacketed kettles, tilt skillet, broiler, steam table, grill, deep fryer, slicer, Buffalo Chopper, mixer, food carts, dish racks, cleaning equipment and hazardous chemicals used in cleaning and sanitation.
Office equipment such as computer, phone, fax/copying machine, and retail service equipment such as point of sale registers, beverage and ice cream dispensers, chaffing dishes, serving utensils.
Employees working at Banner Behavioral Health Hospital must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.
Employees working at Olive Branch Senior Center must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

Nice To Haves

Previous supervisory experience.
Additional experience in cooking and customer service.
Additional related education and/or experience preferred.

Responsibilities

Independently and effectively leads and oversees daily service while working in various roles in Culinary Services. Uses good judgment to make appropriate decisions regarding daily work and staff needs. Appropriately communicates information to management as needed.
Maintains food handling and sanitation standards to meet licensing agency requirements. Reports potential violations and training needs to management.
Resolves customer problems and supports staff development in customer service skills. Trains others in work processes and the delivery of customer service.
Inventories food and supplies in assigned areas; determines ordering and food production quantities based upon established par levels and special needs. Works within budget and food cost guidelines. Resolves minor issues with vendors.
Prepares all food items as required by production forecasts and recipes.
Performs work in service areas and/or preparation areas at various work stations. Resolves minor problems with patient menus, trays and/or meal service.
Assists with cleaning and sanitation of equipment and work areas as needed. May provide training/direction/coordination of food services for catered events and perform billing reporting.
Participates in department meetings and training sessions.
Must be able to work independently while overseeing work of others in any or all areas of Culinary Service operations.
This position communicates with and makes decisions for/with customers, visitors, patients, physicians, vendors, drivers, employees and management.
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.
Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.