Forensic Program Supervisor

Nexus Family Healing•Portland, OR

5h•$70,000 - $80,000•Onsite

About The Position

Nexus Family Healing is looking to add a Forensic Program Supervisor to our Restorative Services Program in Oregon! Nexus Family Healing, a national non-profit mental health organization serving youth and families for over 50 years, is offering a new statewide Restorative Services program in Oregon! Our Restorative Services Program serves youth ages 11-18 who have a level of court involvement which requires the evaluation of their fitness to proceed with their legal participation. With a team of psychologists and social services professionals, Nexus is committed to filling the gaps in service and providing programs that meet the needs of the Oregon Youth. At Nexus Family Healing, we embrace diversity, promote equity, and foster inclusion. We serve a diverse group of youth and families, and we strive for our workforce to support and represent that diversity. Position Summary: Our Program Supervisor is responsible for overseeing and supporting the efficient clinical and operational functioning of the designated team. The Program Supervisor assists, supports, and collaborates with the Program Manager, in guiding the team across various settings (hospitals, home, school, childcare, community).

Requirements

Bachelor’s degree in one of the Behavioral or Human Sciences field or in related field
1+ plus years of related experience
Must be QMHA (Qualified Mental Health Associate) qualified
1+ year demonstrated experience in mental health assessment and counseling with youth and families.
1+ year demonstrated experience responding to diverse culture and community needs in a trauma-informed manner.
Must have the ability to build strong relationships with diverse individuals or communities and understand their unique needs and challenges
Must be open to meeting the cultural needs of individuals or communities, considering factors such as language, traditions, and values
Valid driver’s license required.
Must meet state regulating agency and Home Office driving requirements

Nice To Haves

Experience working within home and/or community settings.
Experience working within a mobile/crisis team.

Responsibilities

Collaborates with program manager in developing and deploying strategic short- and long-term program goals and outcomes aligned to the purpose of supporting community-based family service work.
Advances the effective functioning of the client response, assessment, evaluation, and referral process; participates in, guides, and oversees team members in each phase of the program process.
Serves as a primary contact within the team; documents pertinent client details and information and responds with a sense of urgency and response time within one hour of client call.
Assigns & dispatches team members to requests; remains in communication with and supports members in their work of administering the client assessment, evaluation, documentation, and planning process.
Exercises preparedness, adaptability, and a sense of urgency by meeting youth and families at schools, hospitals, clinics, and homes and commencing the intake process with compassion, empathy, and awareness.
Provides direct service to clients as required, including conducting the CAT assessment/evaluation, planning, referring families to additional resources and transitioning youth to the 8-week stabilization program.
Adopts a collaborative approach to work; communicates and meets with internal partners ensuring all program team members are apprised of each family and client’s plan, goals, and desired outcomes.
Initiates stabilization planning with the family, providing education, resources and referrals to the client and family.
Provides 1:1 supervision to assigned team members.
Creates and monitors schedules, PTO requests and approval of timecards.
Builds and fosters community partner relationships that support and further the purpose of the program.
Maintains a collaborative and informed working relationship with the partnering program county liaison, resulting in long term crisis preventative care, that supports diverse community families and youth.
Emulates and demonstrates best-practice, trauma informed care and culturally responsive service work, that acknowledges, understands, and accepts cultural differences, nuances, and norms of diverse backgrounds.
Demonstrates commitment to understanding and supporting community and systemic approaches to family wellness while working and communicating effectively with families and external contacts.
Serves as credible and reputable resource to internal and external partners and resources, in matters of client assessment/evaluation, community partnership, resource allocation and family and youth facilitation.
Assists Program Manager in performing community outreach activities and initiatives; improves program growth and expansion, and community relationship building, resulting in a culturally informed and aware program team.
Provides quality of care in all services for youth and families, with diverse backgrounds in age, religion, sexual orientation, gender identity, gender expression, familial status, ancestry, or national origin.
Leads, coaches, and mentors team members by providing feedback that supports highly responsive, empathetic, compassionate and trauma informed care and stabilization, to youth and families.
May lead or participate in the hiring and talent selection process and performance evaluation process; builds a trauma informed and engaged team, standing in for the Program Manager as needed.
Provides team members with guidance, leadership and direction that support the urgent response to client needs, in an empathetic, intentional and trauma informed care approach.
Oversees the ongoing required training and development for all reporting team members.
Provides leadership, accountability, and oversight in all areas of the program, in absence of Program Manager.
Works with Program manager to develop and document program reporting criteria including client demographics, referral sources, response times, plan acceptance, interventions, and overall successful outcomes.
Analyzes and assesses program reporting data; discerns program trends, consistencies, risks, opportunities and areas of compliance and exposure, resulting in well informed data driven program decision making.
Develops effective ways of communicating and following up with clients 30 days post intervention and stabilization completion; develops client and family feedback modalities that track and discern client success.
Produces all program reports; cascades and communicates reports to the business and county partner; and participates in conversations that inform and improve program goals, objectives and decision making.
Ensures required client reports, records, and documentation are produced accurately and maintained per program and required legislative guidelines.
Assists with and remains calm while handling an emergency or crisis situation using sound judgment by taking appropriate actions; effectively manages stressful workload conditions and difficult, emotionally charged or crisis.
Remains compliant with HIPAA regulations; maintains strict confidentiality of client information; exhibits a high degree of ethical conduct, integrity, and confidentiality.
Exhibits clear, professional, respectful, and effective communication when interfacing with clients, coworkers, families, and external contacts and willingly share knowledge, information, and resources.
Remains current on all company policies, assigned trainings and/or certification requirements; exhibits a high degree of ethical conduct, discretion and confidentiality while exemplifying professional behavior.
Continually seeks knowledge of and exhibits an understanding and acceptance of differences in gender, race, age, culture, ethnicity, class, religion, and disability to better appreciate staff, children, and families.
Supports the mission of Nexus (“Strengthening Lives, Families, and Communities Through Our Cornerstone Values”) by exemplifying the Cornerstone Values and the Nexus Guiding Principles in all interactions with internal and external customers, and in all work performed on behalf of the organization.