Forward Deployed Engineer

Glimpse•New York, NY

1d•Onsite

About The Position

We’re hiring a founding Forward Deployed Engineer to lead our most complex enterprise customers through the stages of problem discovery, solution scoping, successful deployment, and measurable value. You’ll be tasked with deeply understanding CPG and retail systems within our enterprise customers, translating messy real-world workflows into clear technical requirements, and working with engineering to deliver end-to-end Glimpse’s AI solutions to customers - keeping external and internal teams aligned. This role requires a blend of technical acumen, customer empathy, systems thinking, and project management.

Requirements

3+ years of experience doing customer discovery in ambiguous environments (ex-founder, early-stage product manager, FDE, solutions/implementation/consulting, or similar).
Strong technical + systems intuition: you don’t need to be a pure software engineer, but you can reason about integrations, data flows, edge cases, and implementation constraints, and collaborate tightly with engineering.
Experience operating inside complex enterprise systems, especially where processes span many tools and teams (CPG/retail exposure is a plus).
Excellent customer-facing communication: comfortable leading working sessions, aligning stakeholders, and explaining scope, risks, and technical concepts to both operators and execs.

Nice To Haves

Technical background (computer science, engineering)
Experience with CPG, retail, deductions, trade promotions, chargebacks, EDI, or ERP ecosystems.
Experience shipping customer-facing integrations or implementation tooling.
Experience in a solutions engineering or forward deployed engineering organization at an early stage startup

Responsibilities

Lead discovery with enterprise customers to understand pain points, current workflows, constraints, and success criteria.
Scope and structure ambiguous problems into crisp requirements, milestones, and documentation for cross-functional customer, product, and engineering teammates.
Design solutions in partnership with the customer and our engineering team (workflows, integrations, configuration, edge cases).
Align executive and user stakeholders on scope (what we’re doing, what we’re not doing, timelines, resourcing, risks, dependencies).
Run cross-functional implementations: coordinate engineering, product, ops, and customer teams to deliver the end outcome.
Own deployment into production: configuration, testing, rollout planning, and post-launch iteration.
Communicate results and value to both operational users and executive sponsors - progress updates, impact reporting, and next-step recommendations.
Partner closely with Sales and Product to share customer insights, influence roadmap, and improve our deployment playbook.