Forward Deployment Engineering Lead, Enterprise SaaS

SymphonyAI•Austin, TX

5d•Remote

About The Position

The Forward Deployment Engineering Lead will be focused on the transformation of customer IT divisions into world-class users of our enterprise software solutions. As a member of the Client Engagement Team, you will serve as a technical solutions expert on technical integration and installations. They will be responsible for effectively applying the SymphonyAI integration process to meet customer needs within the realm and scope of the Statement of Work (SOW). You will work on all aspects of the deployment process, including technical requirements gathering, managing the technical client relationship, supporting the integration, design, and testing, coordinating technical resources, and supporting product installs. In this role, you will be a client-focused technical and functional expert and lead and mentor a team of Forward Deployment Engineers to achieve customer success.

Requirements

Bachelor’s degree (or equivalent) from a recognized university in Computer Science, Engineering, Information Technology, Physics, Mathematics or Statistics or closely related field
3+ years’ professional experience as a strong individual contributor in a team in enterprise-wide software deliveries using an SDLC delivery framework (Waterfall or Agile)
Hands on experience in the following:
Ability to provide hands-on support to test team during QA cycles.
Excellent analytical and problem-solving skills
Excellent communication skills and interpersonal skills
Willingness to travel when necessary to meet client needs
Languages: Java, Python, Scala (working knowledge of at least 1 is required. Other OOP languages may be considered)
Databases: Oracle, PostgreSQL (Strong knowledge of SQL concepts in 1 is a must. Other DBMS such SQL Server, MySQL, or DB2 may be considered)
Web Technologies: Working knowledge of 3 tier web application
Scripting: Linux/Windows shell scripting (must be comfortable working in Linux environment)
Containerization – knowledge of Docker, Kubernetes, Helm charts
Source Control Tools (SVN, GIT or equivalent)

Nice To Haves

Experience in financial services insurance industry such as Banks, Payments, MSB, Clearinghouse, Insurance
Knowledge of CI/CD Tools or DevOps Pipelines
J2EE Application Servers: JBoss EAP, IBM WebSphere (familiarity in at least 1 is required)
Messaging and Streams: JMS and Kafka
Cloud providers – AWS, Azure
Containerization – experience of deploying on Kubernetes preferable on Azure (AKS) or OpenShift
Experience with XSLT, XML, or JavaScript
Data Analytics/Mining: Using SAS, R, Python - Experience handling, processing, and analyzing large data sources. Knowledge of statistics and predictive modelling
Database design
Any Technical or domain certification
Hand-on experience and high technical aptitude
Must be willing and able to travel internationally to client sites on an as-needed basis.

Responsibilities

Deploying and integrating enterprise SaaS solutions including:
Configuration of the software and supporting applications
Design and development of custom extensions, to provide required integrations or functionality
Responding to and leading resolution of technical issues
Adhering to and enhancing software development approaches and methodologies
Ability to self-manage in delivering high quality work product to meet project expectations within deadlines.
Going beyond routine questioning to find the underlying causes of problems or discrepancies to identify problems and develop sound solutions
Tracking and reporting development progress to Team lead
Ability to work with other members of teams in a collaborative manner
Lead a stream of technical work under the direction of a solution architect or project manager