Founding Forward Deployed Engineer

Solstice Health•New York, NY

About The Position

As a Forward Deployed Engineer at Solstice, you’ll sit at the intersection of engineering, product, and customer success. You will deploy solutions directly into customer environments, deeply understand workflows, and ensure our platform delivers measurable value to real-world pharma marketing teams. You’ll collaborate closely with co-founders Yiwen and Aris on product strategy, technical direction, and customer expansion as we scale Solstice into the system of record for compliant pharma marketing. If you thrive in ambiguity, enjoy high ownership, and want to see your work in production at leading pharma organizations, this role is for you.

Requirements

Customer-oriented builder
You care deeply about whether what you ship actually works in production.
Strong engineer
Experience building and deploying enterprise-grade systems.
Proficient in Python, FastAPI, Docker, and AWS.
LLM-native mindset
Experience building RAG pipelines, evaluation systems, or agent workflows—professionally or through deep experimentation.
Independent and decisive
Able to operate in ambiguity, make informed decisions, and drive results without perfect direction.
Strong communicator
Comfortable working with both technical and non-technical stakeholders. Clear and direct.
High ownership
Startups are demanding—we value intensity, ownership, and pride in craft.

Responsibilities

Design and implement integrations into enterprise systems
Customize AI workflows to fit brand-specific regulatory processes
Troubleshoot production issues and drive rapid iteration
Translate customer feedback into core product improvements
Embed with pharma and agency partners to deploy Solstice into real-world workflows
Lead enterprise integrations (Veeva Promomats, Adobe, Figma, internal DAM systems)
Configure and tailor compliance workflows for brand-specific needs
Package and deploy LLM/RAG agents (LangGraph, LangChain, custom frameworks) into production
Adapt agent behavior to customer datasets and regulatory standards
Improve evaluation, observability, and safety of deployed AI systems
Extend and harden FastAPI services for ingestion, retrieval, annotation, and compliance
Orchestrate background jobs with Celery + Redis (retries, scheduling, idempotency)
Manage AWS deployments, including secrets, networking, autoscaling, and cost controls
Build scalable file-processing pipelines (PDFs, images, OCR, embeddings, metadata enrichment)
Work with Postgres, Redis, S3-first architectures, and vector databases (Pinecone)
Ensure reliability, traceability, and auditability in regulated environments
Translate customer needs into scoped engineering improvements
Identify repeatable deployment patterns and turn them into platform features
Help shape Solstice’s roadmap based on frontline insights