Founding Product Manager

Aurelian•Seattle, WA

23h

About The Position

Aurelian automates non-emergency calls for 9-1-1 centers. We do this through an AI-powered operator that routes, triages, and resolves calls without the need for human intervention. By doing this, we let 9-1-1 dispatchers focus their time and energy where it’s needed most: actual emergencies. Nationwide, the average emergency communications center (ECC) is 30% understaffed. Staffing shortages have lead to call-taker burnout and attrition, which is exacerbating the problem even more. Post COVID, wait times for 9-1-1 calls have reached a boiling point; imagine, in the most stressful situation of your life, waiting on hold for over a minute. But what’s most shocking is 60-80% of the calls 9-1-1 operators take aren’t even emergencies. They’re administrative calls that have been punted to ECCs: noise complaints, lost dogs, paying parking tickets, etc. Our conversational AI answers these administrative calls, reducing hold times, and freeing up human operators to deal with emergent situations. Aurelian is currently live in centers across the country, and answers thousands of non-emergency calls every day. We are hiring people to help us continue to scale and make real positive impact on public safety infrastructure in the US. Aurelian builds state of the art, multimodal conversational AI systems that help save lives. We work directly with 9-1-1 call centers to modernize emergency response workflows - where reliability, speed, and usability aren’t “nice-to-haves,” they’re mission-critical. We’re hiring our first Product Manager. This is a high-ownership role: you won’t be handed a tidy roadmap—you’ll define and own a product area end-to-end, partner tightly with the founders and work with customers to turn operational pain into shipped product.

Requirements

Technical Depth / Engineering Experience: You can engage with engineers as a peer - you’re able to use tools like Codex, Claude Code, etc. to quickly prototype ideas, but understand the additional steps needed to go from prototype to production.
High Ownership: You take responsibility for outcomes and push things to completion across teams. You are excited to work hard and move fast.
Customer Obsession: You genuinely like talking to customers constantly and turning those conversations into decisions and shipped product.
Strong Opinions, Loosely Held: You are strongly opinionated but are comfortable quickly shifting and adapting based on new information when presented with it.

Responsibilities

You will own a product area, not a single feature.
You will help define the roadmap, not execute an existing one - you will talk with customers, founders, and engineers daily to figure out what to build next and do whatever it takes to serve their needs.
You will work across every business function: You’ll work closely with engineers to prototype and ship products, marketers and AEs to figure out the right angle and pain points to highlight, and implementation specialists to strategize on rollout. Nothing is beyond your scope to drive a product to completion.