Franchise Operations Partner

KFC•Plano, TX

2d•Onsite

About The Position

The Franchise Operations Partner (FOP) is a critical thought partner and operational leader for Pizza Hut franchisees, focused squarely on 4-wall restaurant execution. This role exists to strengthen the operational engine inside the restaurant—improving product quality, consistency, speed, and team execution—so that franchisees can sustainably drive sales, profitability, and guest satisfaction. The FOP serves as the primary brand point of contact for franchisee partners on all matters related to restaurant operations, translating Pizza Hut standards, data, and priorities into clear, actionable operating plans that deliver results inside the four walls.

Requirements

You will be required to attend the Plano, TX office 3 days a week on Tuesday, Wednesday and Thursday.
7+ years of experience in QSR, restaurant, retail, food & beverage, or a similar multi-unit operating environment
Proven ability to lead and improve restaurant-level operations through coaching, process discipline, and execution focus
Strong analytical and problem-solving skills with the ability to identify operational gaps and prioritize high-impact solutions
Exceptional interpersonal and influencing skills; able to challenge and support franchisees with confidence and credibility
Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)

Nice To Haves

Prior experience operating or leading restaurant teams across multiple units
Familiarity with franchise systems and franchisee partnership models
Pizza Hut or similar brand experience a plus, but not required

Responsibilities

Franchisee Partnership & Influence Develop a deep understanding of franchisee businesses, operating models, and regional dynamics.
Build strong, trusted relationships by establishing credibility as a 4-wall operations expert who delivers practical, results-driven guidance.
Influence franchisee senior leadership toward consistent execution of Pizza Hut operational standards and priorities.
4-Wall Operational Excellence Partner with franchisees to diagnose operational gaps impacting product quality, service, and reliability within the restaurant.
Lead improvement efforts for underperforming or brand-risk restaurants, focusing on fundamentals that drive sustainable turnaround.
Translate data and performance insights into clear operating plans that improve execution across people, process, and equipment.
Team Leadership & Enablement Lead, coach, and develop Operations Advisors (OAs) as subject-matter experts in restaurant execution.
Align OA field activity to franchisee priorities and Pizza Hut OPX initiatives, ensuring consistent focus on the highest-impact opportunities.
Ensure field insights are surfaced and shared to inform broader operational strategies.
Cross-Functional Partnership Serve as the primary liaison between franchisees and Pizza Hut for all 4-wall operational matters.
Partner with internal cross-functional teams (Operations, Training, Technology, Engineering, and Analytics) to develop and deploy solutions that improve restaurant performance.
Advocate for franchisee needs while maintaining brand standards and operational discipline.