Fraud and Risk Senior Associate

FanDuel • Atlanta, GA

7d • $55,000 - $69,000 • Hybrid

About The Position

The Fraud and Risk Senior Associate is primarily responsible for reviewing and resolving complex and sensitive cases related to customer fraud contacts across the platform. The Fraud and Risk Senior Associate will also assist in the training and development of team members, as well as assist in the development of policies and procedures related to fraud prevention.
This role requires intermediate to advanced experience in customer service as well as, intermediate to advanced understanding of existing and emerging fraud risks within Daily Fantasy Sports, online gaming, or related industries.
Fraud and Risk Senior Associates must pass required licensing as mandated by various state gaming and racing regulatory bodies. Failure to be licensed or retain licensure will result in termination of employment. This position reports into the Fraud and Risk Support Supervisor.
In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

Requirements

• A minimum of 1 year of fraud experience in Daily Fantasy Sports or related online gaming, sports betting/e-commerce fields preferred
• Must be able to obtain required licenses as mandated by various state gaming and racing regulatory bodies
• Intermediate to advanced understanding of online gaming fraud schemes and categories as well as common fraud prevention strategies and systems
• Excellent verbal and written communication skills
• Strong analytical ability; SQL experience preferred
• Proven experience with help desk software (Salesforce, Oracle etc.) and payment processors (Braintree, PayPal etc.) preferred
• Willing and able to work flexible hours that include nights and weekends

Nice To Haves

• Bachelor's Degree in accounting, finance, criminal justice, or related fields preferred
• Passion for sports and/or gaming industry is a plus

Responsibilities

• Deliver outstanding fraud support to our growing community of avid sports fans
• Identify and implement improvements to processes to enhance fraud detection and support case handling
• Conduct detailed investigation of various fraud cases and gather evidence to support findings
• Perform advanced account due diligence and take necessary actions (change user status, refund, credit etc.) to mitigate further loss
• Collaborate with other departments (CXR, Compliance, Responsible Gaming, CS etc.) to ensure compliance with regulatory requirements and communications
• Work with cross-functional Fraud and Payments teams to identify and mitigate fraud risks
• Provide regular reports and updates to management on emerging fraud trends and prevention efforts
• Train and coach junior team members on fraud support, fraud detection, and case handling techniques
• Additional tasks and projects as required by Supervisor or Manager

Benefits

• We offer amazing benefits above and beyond the basics. We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits.
• We offer generous paid time off (PTO & sick leave), annual bonus and long-term incentive opportunities (based on performance), 401k with up to a 5% match, commuter benefits, pet insurance, and more - check out all our benefits here: FanDuel Total Rewards.
• Benefits differ across location, role, and level.
• medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits.
• This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation.
• This role includes paid personal time off and 14 paid company holidays.
• FanDuel offers paid sick time in accordance with all applicable state and federal laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level