Fraud Check Claims Case Processor

U.S. Bank National Association • Tempe, AZ

11d • $20 - $26 • Onsite

About The Position

The Fraud Check Claims Case Processor is responsible for onboarding, reviewing, and managing check fraud claims while ensuring accuracy, regulatory compliance, and a strong customer-first approach. This role requires analytical thinking, attention to detail, and effective collaboration with internal partners and other fraud business lines.

Requirements

• High school diploma or equivalent
• Typically two or more years of related work experience
• Strong attention to detail with the ability to analyze complex information
• Excellent written and verbal communication skills
• Ability to work independently and manage multiple cases simultaneously in a fast-paced environment
• Knowledge of fraud detection processes, banking regulations, and compliance standards
• Proficiency with case management systems and Microsoft Office Suite

Responsibilities

• Fraud Claims Onboarding: Receive incoming fraud claims from FDI or customer-submitted documentation and accurately enter cases into the system of record. Gather supporting documentation and compile complete case files.
• Document Review: Review customer-provided documentation for accuracy, completeness, and compliance with applicable requirements.
• Investigation: Conduct thorough investigations of DDA (Demand Deposit Account) fraud claims, applying all relevant rules, regulations, and guidelines.
• Decisioning: Evaluate claims holistically to determine validity and make timely, accurate decisions related to check and paper fraud transactions.
• Customer Focus: Consistently prioritize the customer experience while balancing risk and compliance requirements.
• Issue Recognition & Escalation: Identify potential issues early and escalate appropriately to ensure prompt resolution.
• Collaboration: Communicate effectively with internal business partners, peers, and other fraud teams to support efficient case handling and resolution.
• Additional Duties: Perform other responsibilities as assigned by management.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees