Fraud Claims Analyst

UMB Bank • Kansas City, MO

4d • Hybrid

About The Position

Our Enterprise Fraud Claims team is responsible for formally investigating all unauthorized transactions focusing on protecting customer assets, secure compromised accounts, and recover stolen funds. As the Fraud Claims Analyst, your focus is toward investigating fraudulent confirmations against customers and the UMB organization. You will take on fraud claims for all payment channels that our customers utilize throughout the organization. You are the determining factors in making vital decisions for determining how fraud is happening, where it is happening, and how they can put a stop to it. You will work closely within their team environment to support one another and to be successful. While working across multiple departments, you will help customers and UMB get millions of dollars in loss back. This is a subset of the overall responsibilities which will include multiple initiatives as assigned by Bank Operations leadership. This role is hybrid (Mon through Thu on-site / Fri remote; 9:00 – 5:00 PM) at the UMB Technology & Operations Center located in downtown Kansas City, MO.

Requirements

• At least 2 years of fraud claim processing or fraud operations experience in check, ACH or wire.
• Knowledge of NACHA rules and the Uniform Commercial Code as they apply to case management and recovery actions.
• Strong problem-solving skills to investigate fraudulent claims against our customers and the UMB organization.
• Excellent communication skills to provide updated information to parties to ensure all information is communicated for adequate research for fraud.
• Team-focused approach to work out solutions within your team to help conduct plans and research to stop and defeat fraud.
• Experience with Microsoft 365 applications.
• Applicants must have legal authority to work in the United States.
• Work Visa sponsorship is not available for this position.

Nice To Haves

• Cross payment multi-channel fraud experience.
• Experience with Oasis, Hogan, NICE Actimize, or FIS Systems.

Responsibilities

• Manage multi-channel fraud claims.
• Continually evaluate the effectiveness of existing case management tools and identify to the Manager, Fraud Claims of performance gaps or defects.
• Adhere to the applicable regulatory requirements governing fraud claims for checks, ACH, and wire.
• Ensure compliance with Bank standards, policies, and procedures.
• Work closely with the Enterprise Fraud Data Strategy team to produce appropriate data and reporting to fulfill overall business needs and expectations.
• Work closely with the Fraud Prevention Team and Line of Business (LOB) partners to identify adverse impacts to customers, provide solutions, and implement changes to ensure the best customer experience.
• Communicate regularly with peer banks and industry organizations to maintain awareness of industry risks and trends.
• Stay current with UMB’s fraud policies and procedures.

Benefits

• UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits.
• Benefit offerings and eligibility requirements vary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed