Fraud & Claims Operations Representative - WellsOne Fraud Detections Team

Wells Fargo & Company • Salt Lake City, UT

2d • Hybrid

About The Position

About this role: Wells Fargo is seeking a Fraud & Claims Operations Representative in Global Payments & Liquidity (GPL) within Enterprise Functions to assist with fraud detection and mitigate fraud risk on the WellsOne Fraud Detections team. This individual will be responsible for identifying, researching, and analyzing complex fraud and claims trends, including transactions, referrals, policies, regulatory compliance, and/or unusual situations. This team is an integrated, forward-looking product organization with end-to-end payments, data, liquidity and associated lending solutions that enable our clients to achieve their business objectives in an evolving digital world. In this role, you will: Review constant incoming accounts for fraud which would involve analyzing cardholder activity Identify potential fraud trends and provide communication to management or team Reach out to cardholders or merchants to validate spend Research and analyzes complex activity using multiple systems and research techniques and detect potentially fraudulent activity and take appropriate action Needs to be self-motivated and can make decisions on ambiguous information and decide on the proper action(s) to be taken Reviews more complex/unique situations with senior department staff The specialist may also handle incoming emails pertaining to fraud or suspected fraud Perform moderately complex customer support tasks by utilizing solid communication, verbal and written, skills to establish rapport with customers and to deescalate difficult, as well as sensitive information as a part of resolving a claim

Requirements

• 1+ years of Customer Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

• 1+ year of fraud prevention and/or fraud claims experience within the Financial Services industry
• Credit card industry experience
• Exposure to TSYS Credit Card System
• Knowledge and or direct experience with ServiceView
• Microsoft Office proficiency, especially with Excel.
• Ability to identify potential fraud risk and take appropriate action to prevent loss
• Experience with Hogan or other DOS mainframe systems
• Knowledge and understanding of Commercial Card, MasterCard, or Visa products
• Strong analytical skills with high attention to detail and accuracy
• Outstanding problem solving and decision-making skills
• Strong organizational, multi-tasking, and prioritizing skills
• Ability to work effectively in a team environment
• Strong, clear and concise written and oral communication skills

Responsibilities

• Review constant incoming accounts for fraud which would involve analyzing cardholder activity
• Identify potential fraud trends and provide communication to management or team
• Reach out to cardholders or merchants to validate spend
• Research and analyzes complex activity using multiple systems and research techniques and detect potentially fraudulent activity and take appropriate action
• Needs to be self-motivated and can make decisions on ambiguous information and decide on the proper action(s) to be taken
• Reviews more complex/unique situations with senior department staff
• The specialist may also handle incoming emails pertaining to fraud or suspected fraud
• Perform moderately complex customer support tasks by utilizing solid communication, verbal and written, skills to establish rapport with customers and to deescalate difficult, as well as sensitive information as a part of resolving a claim

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed