Fraud Investigator III

Mountain America Credit Union•Sandy, UT

2d•Hybrid

About The Position

Conducts complex and high-valued account fraud investigations at an expert level. Appropriately collaborates with law enforcement and peers at other financial institutions to prevent or recover fraud losses. Uses critical thinking and investigative expertise to resolve account fraud cases perpetrated against or by members of the credit union. Assists with various tasks including corresponding with members, branches, departments, other financial institutions and law enforcement agencies regarding fraud issues. Acts as the team’s subject matter expert for the processes and policies. Assists the Fraud Investigations Team Manager with delivering timely feedback to all members of the Fraud Investigations Team. Acts as an escalation resource for the credit union and members.

Requirements

Five+ years of experience in complex financial investigations
Bachelor’s degree or equivalent and related work experience
Working knowledge of PC’s, Windows, internet browsers, e-mail, Intermediate level Word and Excel. Knowledge of Internet security and protocols. Ability to applicable software applications.
Must have the ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of employees, members, or clients.
Proficient in verbal and written communication
Tact and diplomacy are critical to this position
Objective critical and analytical thinking are critical to this position
Must be able to and use hands to handle/feel occasionally
Ability to stand, walk, sit, talk, and hear consistently
Close vision (clear vision at 20 inches or less)
Distance vision (clear vision at 20 feet or more)
Color vision (ability to identify and distinguish colors)
Frequently lifts up to 10 pounds, occasionally lifts up to 25 pounds and rarely lifts up to 100 pounds.

Nice To Haves

Certified Fraud Investigator or similar desirable

Responsibilities

Maintains Mountain America’s mission, vision, and values by providing quality service to credit union members to resolve problems and enhance their financial relationship.
Mentors, coaches and trains Fraud Investigators I and II
Assists management with training presentations with other departments, including the Service Center
Provides high-quality phone support to members, external financial institutions, and internal business units on fraud related issues
Processes reimbursements for member’s Fraud Affidavits in a timely manner
Acts as a point of escalation for the team
Utilizes critical thinking to investigate complex and high dollar check, account, and loan fraud cases in which members are victims or perpetrators
Interviews members and internal partners to clarify statements and circumstances that led to fraud, as needed
Interviews suspects, when appropriate
Accurately and appropriately issue credits to members’ accounts
Reviews branch video surveillance and recorded phone calls for material evidence
Copiously documents all activities
Constructs formal reports and case summaries for potential referrals to law enforcement
Provides internal support to other business units on fraud related issues, as directed
Utilizes case management reports to redirect work as needed with an emphasis on the team achieving departmental KPI goals
Develops and maintains a working relationship with departments, branches, and contacts at other financial institutions to expedite exchange of information and to obtain assistance and counsel when needed on all matters pertaining to fraud.
Evenly distributes new case workload throughout the team
Updates and is an active stakeholder in team procedures
Provides constructive verbal and written feedback to team, department, and other business units as needed
Conducts formal reviews of internal calls and cases and provides feedback, as needed
Partners with peers at other financial institutions to reduce risk and loss to the credit union
Establishes and maintains professional relationships with Law Enforcement
Testifies in court, as required
Evaluates fraud-related reports, as directed
Oversees case and call quality review processes and delivers feedback to both Investigators and management
Train and provide guidance to Intake Specialists and Investigators I and II and provide feedback as appropriate for coaching and development.
Train and present to other business units on fraud investigations and material
Leads by example
Lead special projects, as assigned
Drives process improvements
Promptly and appropriately logs complaints and submit SAR referrals
Keeps current on fraud trends and complies with all regulations as required by law, including but not limited to the Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC, Regulation DD, Regulation Z, Regulation E and other regulations as required by law as it relates to the position.
Performs other duties as assigned