Fraud Product Manager

First Merchants Brand•Greenwood, IN

About The Position

First Merchants Bank is seeking a Fraud Strategy & Tools Specialist to join our team! As part of the External Fraud Working Group’s strategic initiative, this role is designed to centralize and enhance the bank’s use of fraud prevention and detection tools and technologies. The Fraud Strategy & Tools Specialist will be responsible for fully understanding, optimizing, and aligning fraud tools with business goals, while proactively identifying trends and recommending improvements. This role will serve as a key liaison between fraud operations, line of business (LOB) teams, and external vendors.

Requirements

Bachelor’s degree in business, finance, information systems, or related field.
A minimum of three (3) years of experience in fraud prevention, risk management, or financial technology.
Fraud Analytics Experience with one or more fraud detection tools or platforms such as NICE/Actimize, Q2 Sentinel, FICO, Abrigo BAM+, Vertifi, TrueChecks, Alloy, etc.

Nice To Haves

Strong analytical and problem-solving skills.
Excellent communication and collaboration abilities.
Experience working with cross-functional teams.
Knowledge of fraud typologies and emerging threats.
Ability to translate technical capabilities into business value.
Detail-oriented with strong documentation and organizational skills.

Responsibilities

Tool Optimization & Oversight Attend vendor and user group meetings to stay current on tool capabilities and updates.
Monitor system changes and assess their impact—both positive and negative—on fraud detection and prevention.
Fully understand the capabilities of existing fraud tools and identify opportunities for enhancement.
Strategic Coordination & Documentation Understand fraud practices and control effectiveness.
Coordinate with LOBs to support decision-making related to fraud tools and strategies.
Document current state, key decisions, and maintain up-to-date records of tool configurations and usage.
Research and recommend leading practices in fraud prevention and technology utilization.
Fraud Intelligence & Triage Identify and analyze fraud trends across channels and products.
Participate in the fraud triage team to support rapid response and resolution.
Provide recommendations for ongoing tuning and configuration of fraud detection systems.
Proactive Engagement & Business Alignment Bring forward ideas and recommendations to improve fraud prevention strategies.
Align fraud tool usage with broader business goals and risk appetite.
Serve as a proactive partner to internal stakeholders and external vendors.